Operation Manager

Taylor Made Enterprise, a good Operations Manager should be dependable, organized, comfortable leading people, and able to protect both service quality and profitability.

Operation/Customer-Manager, This position requires some of these traits:

accountability, people leadership, organization, communication, and financial discipline.

Purpose:

Ensure assigned accounts are properly staffed, meet contract requirements, satisfy clients, and operate within budget.

Reports to:

Regional Manager or Senior Operations Manager, depending on the assigned accounts.

• Manage account performance:
  Translate each contract’s scope into staffing plans, cleaning schedules, and supervisor expectations.
• Oversee supervisors:
  Visit facilities, review inspections, coach supervisors, and verify that reported problems are resolved.
• Manage staffing:
  Coordinate interviews, onboarding, scheduling, backup coverage, and retention with company leadership.
• Control labor costs:
  Compare scheduled and actual hours, review time records, monitor overtime, and address staffing problems.
• Maintain client relationships:
  Conduct service reviews, respond to concerns, document commitments, and follow through.
• Manage quality:
  Review audit scores, identify repeated deficiencies, and assign corrective actions with deadlines.
• Oversee training and safety:
  Confirm required training is completed and documented, and ensure site procedures are followed.
• Manage supplies and equipment:
  Review requests within spending authority, monitor usage, and coordinate maintenance.
• Support new accounts:
  Organize startup staffing, equipment, supplies, building access, and initial inspections.
• Report results:
  Provide leadership with a weekly summary of staffing, quality, complaints, labor spending, supply needs, and unresolved risks.
• Control scope changes:
  Identify extra work and obtain approval before committing Taylor Made to additional services or costs.

Suggested qualifications:
Three to five years of commercial cleaning experience, including supervisory responsibility; experience with client communication, scheduling, inspections, and labor budgets. Floor-care and healthcare-cleaning experience are valuable.