Bakery​/Deli Clerk

Bakery/Deli Clerk at Kroger Mountain View Foods

Overview:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

• Essential job functions:
  
  prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all bakery equipment (refrigerators, freezers, slicers, ovens) according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, and other equipment as needed.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customers.
• Stay current with present, future, seasonal and special ads and gain knowledge of products to respond to questions and make suggestions.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Promote trust and respect among associates; create an environment that makes customers feel welcoming and valued.
• Adhere to all food safety regulations and guidelines; reinforce safety programs and identify unsafe conditions and notify management.
• Practice preventive maintenance by inspecting equipment and reporting any items in need of repair.
• Notify management of any customer or employee accidents.
• Work cooperatively in a high-paced and sometimes stressful environment; manage conflict in a professional manner.
• Follow directions and seek assistance when necessary to resolve customer and business issues with honesty and integrity.
• Provide support and assistance to diverse customer groups, including minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Customer service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handler permit once employed

• Customer service skills
• Bakery or deli experience is helpful
• Retail experience

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Dairy Product Manufacturing

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow.

If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through EAP and financial tools/coaching.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career through continuing education.
• Opportunities for growth through training programs and diverse career pathways.