Office Administrator​/Dispatcher

Office Administrator/Dispatcher

Allied Aire, Inc. has been providing professional HVAC services since 2003. We are located in Cornelius, NC, and provide heating and air conditioning repair, installation, and maintenance throughout surrounding areas such as Huntersville, Davidson, Mooresville, Denver, and Charlotte.

We have an immediate opening for an Office Administrator/Dispatcher.

The Office Administrator/Dispatcher position requires a motivated person that is detail oriented and is able to work as a team member to ensure superior service to all our customers.

8:30am-5:30pm, Monday-Friday, overtime as needed. On call is required. The on-call schedule is 1 week every 3 weeks. You will be compensated for your time.

$20.00 - $25.00 per hour, depending on experience + Benefits

Answer phones and assist customers with scheduling and general inquiries. Maintain the Service and Install Technicians daily schedules and dispatch the technicians as appointments are completed. Schedule return trips with customers when parts are in. Provide the on-call support by phone for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.

Provide accounting with maintenance contract billing information. Prepare service invoices and time-cards for processing.

• Company Paid Holidays
• Company Paid Vacation
• Company Sponsored Health Insurance
• AFLAC program available for Cancer Policy, Disability Policy, Accident Policy
• Company Provided Drinks and Snacks at Office
• Company Events:
  Lunch outings;
  Christmas Party;
  Spring team building

• High school Diploma or equivalent
• Two years dispatching, routing or schedule coordination for drivers, technicians, field operatives required
• Advanced customer service skills
• Ability to multi-task
• Organized
• Geographical knowledge of service area is a plus
• Knowledge of industry is recommended but not required
• Advanced Computer skills
• Project & Scheduling Coordinating experience

• HVAC Experience
• Service Titan
• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Well organized and able to work independently
• Detail Oriented
• Follow policies and procedures