Service Technician

Job Details

Job Location
:
Lake Norman Chrysler Dodge Jeep Ram - Cornelius, NC 28031

Position Type
:
Full Time

Education Level
:
Not Specified

Job Shift
:
Day Shift

Job Category
:
Skilled Labor - Trades

• Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership standards
• Execute repairs under warranty to manufacturer specifications
• Diagnose, maintain, and repair vehicle automotive systems, including engine, transmission, electrical, steering, suspension, brakes, air-conditioning, etc.
• Perform multi-point inspections
• Executes the service SOP (Standard Operating Procedures) at all times.
• Utilizes AutoPoint and keeps all repair orders up to date and strives to maintain at least two recommendations per vehicle.
• Fix the vehicle right the first time! Make quality checks after each repair.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers, providing an estimate of the time needed for additional repairs
• Test-drive vehicles before and after repairs and test components and systems using diagnostic tools and special service equipment
• Clock on and off all repair orders as required
• Learn new technical information and techniques in formal training sessions to keep up with rapidly changing technology
• Participates in manufacturer-sponsored training programs, schools, and events.
• Adhere to company regulations and keep abreast of recalls, updates, and bulletins.
• Reports machinery malfunctions or defects to supervisor.
• Ensure the customer's vehicles are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or conditions of the vehicles.
• Input all vehicle recommendations and complete check sheets in MPI
• Find pricing and availability of needed parts in the 'notes' section in MPI
• Report any safety issues to management and ensure a clean working area

• At least 2 years of mechanical experience required
• Manufacture certification is a plus but not required. We train and grow our own!
• Excellent communication service skills and essential computer skills.
• Team player who enjoys working in a fast-paced environment.
• A high level of motivation and demonstrated ability to learn and succeed
• Ability to read and comprehend instructions and information
• Proven knowledge of vehicle mechanical operations
• Valid driver's license with a good driving record