Device Operations Specialist

Inceed has partnered with a great company to help find a skilled Account Manager/Depot Specialist to join their team!

This role offers the opportunity to blend customer account ownership with hands-on operational responsibilities in the device depot. You’ll act as the primary point of contact for a key client while also supporting device preparation, staging, and shipping functions. This is a great chance to step into a role where you can leverage your relationship management skills and organizational strengths, all while learning more about mobility solutions and technology services.

The company prides itself on strong client partnerships and a collaborative environment, and they’re seeking someone who’s excited to grow with the team.

Position: Account Manager/Depot Specialist

Compensation: $52,000-$60,000

Location: Cornelius, North Carolina

Responsibilities:

• Serve as the dedicated contact for an assigned client account, ensuring timely communication and issue resolution.
• Build long-term client relationships while proactively managing account activities, service requests, and device orders.
• Perform depot responsibilities such as staging, kitting, labeling, shipping, and returns.
• Maintain accurate device records and ensure Proof of Delivery (POD) guidelines are followed.
• Partner with internal teams to meet deadlines, ensure quality, and support customer satisfaction.

Required Qualifications &

Experience:

• 2+ years in customer service or account management (B2B or technical service experience preferred).
• Strong organizational and communication skills with proven ability to balance multiple priorities.
• Proficiency in Microsoft Office Suite and ability to quickly learn internal systems and processes.

Nice to Have

Skills & Experience:

• Background in telecom, wireless, or technology services.
• Experience handling mobile device lifecycle processes, including upgrades and redeployment.
• Knowledge of carrier programs, mobile hardware, or related policies.

Perks & Benefits:

• Comprehensive benefits package available

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.