Service Desk Technician - Cornelius

***** LOCAL CANDIDATES ONLY PLEASE *****

***** UP TO 75% LOCAL TRAVEL REQUIRED *****

• want to work in a fast-paced, MSP environment
• figure out how to solve problems
• are not afraid to pick up the phone and call someone
• love technology
• might be a car enthusiast

• are not a staffing firm
• like coming to work every day
• work hard and play hard
• care about your intelligence and your values

• IT Support services for Microsoft related technologies:
  Hyper-V, Windows Server, Exchange, Active Directory, Office 365, etc.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution support: VPN, Terminal Services, and Citrix.
• Line of Business Application support for all client environments.
• System documentation and consulting services to include system reviews and recommendations.

• Professional IT Certifications, such as:
  Microsoft MCP, MCSA, or MCSE, etc…
• The following tools are used every day:
  Connectwise, Labtech, Screen Connect, IT Glue, & Windows 10.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment.

• BA/BS, preferably in computer science or a related field.
• 3+ years of IT or related experience.
• Our employees LOVE what they do.
• They are natural problem solvers.
• They are at the top of their game and proud of it.
• They learn new technologies on their own and love to share their opinions with teammates.
• They are self-starters and self-managers.
• When extra effort is needed, our employees don’t have to be asked.

• Competitive salary based on experience and qualifications
• Quarterly Performance Bonus Opportunity