Mobile Help Desk Support

Compensation

$18-22 per hour

Cornelius, NC

Inceed has partnered with a great company to help find a skilled Mobile Help Desk Support professional to join their team! This is an exciting full-time opportunity for a candidate with telecommunications experience and expertise in mobile devices. The role is perfect for someone who thrives in dynamic environments, enjoys solving complex issues, and excels in customer service. The selected candidate will play a critical role in assisting users with hardware, network connectivity, device configuration, and troubleshooting mobile operating systems such as Android and iOS.

• Respond to and resolve user requests for assistance via phone, email, and text messaging.
• Provide initial analysis and resolution for incidents and service requests submitted by internal users.
• Utilize help desk tracking software for efficient issue resolution.

• Proven ability to follow defined processes and seek advice when necessary.
• Previous experience in customer support, call center, or similar roles.
• Experience supporting business desktop/laptop and mobile devices, including troubleshooting and configuration of mobile devices.

• Familiarity with IT knowledgebase software and end-user documentation.
• Strong communication skills for interfacing with management and technical resources.
• Experience in maintaining poise and humor in stressful situations.

• 3 different medical health insurance plans, dental, and vision insurance.
• Voluntary and long-term disability insurance.
• Paid time off, 401(k), and holiday pay.
• Weekly direct deposit or pay card deposit.

• Candidate must be available Monday through Friday, 7:00 AM to 8:00 PM EST.
• The position offers opportunities for growth and exposure to advanced technical environments.
• Applicants must have strong problem-solving and customer service skills.

If you are interested in learning more about the Mobile Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.

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