Track and Trace Coordinator

Track & Trace Coordinator

The Track & Trace Coordinator is responsible for monitoring driver activity, ensuring timely pick‑ups and deliveries, and maintaining accurate load information within company tracking systems. This position requires a high level of attention to detail, communication, and professionalism when coordinating with drivers, dispatch, and internal teams to ensure smooth daily operations.

• Track and trace shipments throughout the day to ensure accurate real‑time visibility
• Check driver locations and monitor progress toward scheduled pick‑ups and deliveries
• Check drivers in and out for all pick‑ups and deliveries, ensuring proper documentation
• Build loads in the IVIA tracking application
• Close out completed loads in IVIACommunicate shipment statuses to internal teams as needed
• Maintain accurate and organized records in accordance with company procedures
• Assist with troubleshooting load or driver discrepancies
• Provide timely responses to inquiries via phone, email, or internal communication systems
• Maintain regular and dependable attendance
• Perform other duties as assigned

• Strong attention to detail and ability to accurately track multiple shipments/drivers at once
• Ability to work efficiently in a fast‑paced, time‑sensitive environment
• Strong verbal and written communication skills
• Ability to establish and maintain effective working relationships with drivers, dispatch, and management
• Demonstrated ability to complete assignments and meet deadlines
• Proficiency with computer systems; experience with tracking or dispatch software is a plus
• Ability to perform general administrative tasks such as data entry and record maintenance
• Ability to handle a high workload and work well under pressure
• High school diploma or GED equivalent

• “Can-do” attitude with a strong work ethic
• Ability to multitask and stay organized under pressure
• Strong problem‑solving abilities and adaptability
• Computer proficiency, including basic MS Office applications
• Experience with IVIA or other transportation/dispatch tracking systems is a plus
• Knowledge of transportation or logistics industry preferred

Forward Air is an Equal Opportunity employer.