Customer Experience Lead

Lead Scotiabank’s customer experience team in Corner Brook, Newfoundland, using leadership and digital banking skills to support customers and employees.

As Customer Experience Lead, you oversee Retail Service teams and help customers achieve their financial goals. You lead Customer Experience Associates and Senior Customer Experience Associates while championing Scotiabank’s values and culture. The position includes branch leadership, customer relationships, and change management responsibilities.

• Lead and manage Customer Experience Associates and Senior Associates
• Build strong customer relationships and deliver excellent service
• Act as Officer in Charge during emergencies and escalations
• Identify opportunities to enhance the branch customer experience
• Assist with implementing new policies and procedures

• Excellent leadership skills for coaching and developing teams
• Experience managing, coaching, leading, and scheduling employees
• Availability to work a flexible schedule
• Previous banking experience is a strong asset
• Strong technical skills for digital banking demonstrations

Bring team leadership, customer service, and digital banking skills to Scotiabank’s Corner Brook branch as Customer Experience Lead.