Customer Engagement Success Manager

Transform customer experiences in the trades industry as a Customer Engagement Success Manager. Enhance satisfaction and retention through effective product adoption strategies within a leading SaaS environment.

You will manage a portfolio of about 100 customer accounts, ensuring clients derive meaningful value from the product. Your proactive approach involves understanding customer goals and challenges while collaborating with cross-functional teams to deliver positive outcomes. Utilize customer data insights to identify risks and opportunities for growth while engaging clients through targeted initiatives.

Key Responsibilities:

• Oversee a portfolio of 100 customer accounts

• Develop strong relationships with senior-level contacts

• Drive adoption and success through tailored plans

• Proactively engage to understand customer objectives

• Monitor metrics to prevent churn and uncover growth

Requirements:

• 2+ years in customer success or account-facing roles

• Strong relationship-building skills in diverse environments

• Excellent verbal and written communication abilities

• Proven analytical skills for actionable strategies

• Experience with CRM systems such as Tableau

Elevate customer advocacy and satisfaction by managing account success and fostering long-lasting professional relationships.
#J-18808-Ljbffr