Customer Service Representative

Localcoin, founded in 2017 with headquarters in Toronto, is on a mission to simplify the process and experience of buying or selling digital currencies globally. We envision bringing digital currency to the mainstream financial market through partnerships with leading corporate and franchised retail spaces. With terminals across Canada and the APAC region, including Australia, Hong Kong, and New Zealand, Localcoin is now the fastest growing Bitcoin ATM operator in the world.

At its core, Localcoin believes that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. As a member of our rapidly growing team, you'll join a talented, dynamic group of team members who will encourage you to learn, grow, and thrive in your career every step of the way.

If you're a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency, and team connectivity, we look forward to hearing from you!

Salary Range: $40,000 - $55,000

Localcoin seeks to inspire the future of digital currency globally as the largest cryptocurrency kiosk network in Canada. We pride ourselves when it comes to providing high-quality support to our customers. We’re on a mission to build a customer-focused organization and we're searching for someone with an entrepreneurial spirit, who is a self-starter and passionate about our vision.

As a Customer Support Representative
, you will be responsible for handling inbound calls, live online chats, emails and text conversations with new and existing customers. You will deliver Localcoin’s commitment to exceptional customer advising, coaching, and overall support in English and French.

Reporting directly to our Global Customer Support Manager, you will work collaboratively with the Customer Support team and act as a liaison between multiple departments, including marketing, sales, operations, and product to ensure the Localcoin customer voice is heard.

This position is based out of our office in Etobicoke, ON, and offers a hybrid work schedule of 2 days per week.

• Provide high-quality customer support while following company support protocols and processes
• Guide and process customer inquiries in a fast‑paced environment
• Communicate with customers via phone, SMS, email, and online chat
• Provide knowledgeable answers to questions about Localcoin products
• Work with Localcoin’s internal departments to meet our customers' needs
• Help resolve issues as quickly and accurately as possible
• Ongoing oversight of customer transactions and assist in remedying issues therein
• Support internal processes to ensure precision, efficiency and customer satisfaction

• A passion for ensuring an outstanding customer experience
• Fluent in English (both verbal and written)
• At least 2 years of relevant work experience in a contact centre environment (e.g., customer service, sales support, tech product support or similar function)
• Strong written and communication skills
• Experience handling customer service requests and inquiries
• Detail‑oriented, organized, efficient and able to multitask
• Experience working with CRM systems like Zendesk or Freshdesk, and live chat bots would be helpful
• Passion for Cryptocurrency and Blockchain
• Bilingual French-English is an asset

• Competitive salary & benefits – We value and reward our team members.
• RRSP Group Matching Program – We invest in your financial well‑being.
• Hybrid work environment – Enjoy flexibility while being part of a dynamic team.
• Professional development – Opportunities for learning and growth covered by Localcoin.
• Team culture & events – Regular socials, team meetings, and collaborative work spaces.
• Impactful work – Play a key role in a growing company and make a real difference.

Localcoin is committed to building an inclusive, accessible, and equitable workplace. We welcome applicants from all backgrounds and do not discriminate based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, or disability.

If you require accommodation at any stage of the recruitment process, please notify the Talent team or email .

Applicants must be legally eligible to work in Canada. At this time, we are not able to provide visa sponsorship.