Security Supervisor

Job Location:

ROLLING HILLS CASINO - CORNING, CA

Position Type:
Full Time

Salary Range:
Undisclosed

Job Shift: Graveyard

Job Category:
Security

The Security Supervisor is responsible for the day-to-day supervision of Security Officers and Security Dispatchers while ensuring the safety, security, and regulatory compliance of the casino and resort property located on Tribal land. This role provides leadership during routine operations and emergency situations, enforces company policies and gaming regulations, and actively supports safety programs and OSHA compliance efforts. The Security Supervisor serves as a working leader and primary escalation point during assigned shifts.

• Supervise, assign, and direct the activities of Security Officers and Security Dispatchers during assigned shifts.
• Provide on-the-floor leadership, guidance, and coaching to ensure professional conduct and policy compliance.
• Conduct comprehensive shift briefings and daily training items.
• Assist with onboarding and training of new Security Officers and Dispatchers.
• Conduct on-the-job training, post audits, and performance observations.
• Promote continuous improvement, professionalism, and adherence to safety standards.
• Encourage a culture of accountability, teamwork, and guest service.
• Conduct roll calls, briefings, and post assignments; ensure adequate staffing and coverage.
• Model professional behavior, strong customer service, and ethical conduct.
• Handle escalated guest complaints and sensitive situations with discretion and professionalism.
• Ensure team members maintain proper appearance, conduct, and compliance with department standards.
• Serve as the first point of escalation for incidents, guest issues, and employee concerns.
• Support management by providing feedback, documenting incidents, and participating in corrective action processes as directed.

• Respond to and manage complex or high-risk incidents, including disturbances, trespass, theft, and policy violations and situations that the State Compact requires mandatory reporting; ensure the completion and submission of such reports.
• Utilize de-escalation techniques and ensure appropriate use of authority consistent with training and policy.
• Coordinate with Surveillance, Management, and external agencies (law enforcement, EMS, fire) as required.
• Ensure proper evidence handling, documentation, and chain-of-custody procedures are followed.

• Monitor radio traffic, incident prioritization, and resource deployment.
• Ensure dispatch logs, incident reports, and visitor records are completed accurately and on time.
• Reports to the Security and Safety Manager any policy suggestions which would address new situations or improve existing policy and create or modify policy as requested.
• Conduct required employee evaluations, ensuring they are completed promptly.
• Monitor employee performance and conduct individual training, counseling, or discipline as necessary.
• Must supervise volunteers and employees at special events when conducting traffic control, security screening, security in the stands, and protecting the stage and backstage to ensure the highest level of security and safety for the patrons, staff, and artists.
• Must develop a complete working knowledge of all departmental policy, company policy, MICS, State Compact Responsibilities, Gaming Regulations, and Title 31 requirements.
• Respond to all requests from other departments and entities on the property who report security or safety issues. This includes Hotels, Travel Center, Links, Smoke Shop, RV Park, Equestrian Center, Amphitheater, and Clear Creek Hunting Club.
• Continually evaluate all aspects of the operation. Cooperate with line staff, fellow supervisors, and the Security and Safety Manager to ensure perpetual improvement of the Department and its contributions to the company.

• Actively support and enforce workplace safety standards and OSHA compliance across the property.
• Conduct safety walks, hazard assessments, and operational inspections during assigned shifts.
• Identify unsafe conditions or behaviors and initiate corrective actions.
• Assist with workplace injury investigations, near-miss reporting, and safety documentation.
• Respond to and manage any scene…