Commercial Operations Analyst, EIG

Requisition Number: 79417

** The company built on breakthroughs.  *
* ** Join us. *
* Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.

How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward.  

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.  

Come break through with us.

Corning's businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

+ Trusted products that accelerate drug discovery, development, and delivery to save lives

+ Damage-resistant cover glass to enhance the devices that keep us connected

+ Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light

+ Precision glass for advanced displays to deliver richer experiences

+ Auto glass and ceramics to drive cleaner, safer, and smarter transportation

+ Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

** Role Purpose*
* The Commercial Operations Analyst provides day-to-day administrative and operational support for commercial product lines. Working under close supervision and following established procedures, this role assists with customer inquiries, quotations, order entry, order tracking, and related order-to-cash activities.

The role maintains accurate records, coordinates routine information between internal teams and customers, and escalates non-routine issues to the appropriate team member. As knowledge of products, customers, and internal processes develops, the Specialist supports standard reporting and other assigned commercial operations activities.

** Key Responsibilities*
* + Respond to routine customer inquiries and provide order-status updates using established processes and approved information.

+ Support quotations, order entry, order changes, invoicing documentation, and other order-to-cash activities in accordance with defined procedures.

+ Maintain accurate customer, order, and system records; review transactions for completeness and escalate discrepancies.

+ Coordinate routine order information with Customer Service, Supply Chain, Logistics, Finance, and other internal teams.

+ Track open orders, delivery dates, inventory availability, and customer commitments; communicate status updates to the appropriate contacts.

+ Assist with routine issue resolution and promptly escalate exceptions, customer concerns, or potential delivery risks to a supervisor or designated team member.

+ Prepare standard reports, spreadsheets, and status updates related to orders, shipments, inventory, and customer activity.

+ Follow documented workflows, controls, and procedures to support accurate and timely transaction processing.

+ Assist with maintaining process documentation and identifying recurring issues for supervisor review.

+ Perform other assigned commercial operations support activities as needed.

** Experiences/Education - Required*
* + 0-2 years of experience in customer service, order administration, sales support, commercial operations, supply chain, or a related area.

+ Basic understanding of customer service, order processing, and administrative or operational workflows.

+ Ability to follow detailed procedures, maintain accurate records, and complete routine work on time.

+ Proficiency with Microsoft Office, particularly Excel, Outlook, and Teams.

+ Ability to learn and use business systems such as ERP/SAP or order-management systems.

+ Strong attention to detail, organization, communication, and follow-through.

+ Ability to manage routine tasks, ask questions when clarification is needed, and escalate issues appropriately.

** Experiences/Education - Desired*
* + Bachelor's degree in business, supply chain, operations, finance, economics, engineering, or a related discipline.

+ Experience using an ERP, CRM, or order-management system.

+ Familiarity with basic Excel functions and standard business reporting.

**…