Corporate Field Services Technician

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at  to learn more and view our open positions.

Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Amit at  or Manoj at

Title:

Corporate Field Services Technician Duration: 12 Months with the possibility of extension based on demand.

Location:

Corning, NY Monday - Friday, 8 AM - 5 PM, some flexibility may be required Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Job Description:

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility in client location. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Must be able to lift equipment up to 40 pounds, as required. Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person.

The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. Required Education/

Experience:

* Associates Degree (preferred), HS Diploma or GED Minimum Required
** 1+ year Hardware Experience (beyond imaging/deployment)
** 1+ year Customer Service / In-Person Support Experience
- Technical Focus
- Customer Engagement Preferred

Certifications:

- CompTIA IT Fundamentals
- CompTIA A+ - CompTIA Cloud+ - CompTIA Mobility+ - CompTIA Network+ - CompTIA Server+ Daily tasks include (but are not limited to): o Active Directory Administration o Limited support for corporate mobile devices o Familiarity with cloud applications (One Drive, SharePoint, Office
365, etc.) o Troubleshooting Cisco VPN connectivity o Familiarity supporting Citrix connectivity o Remediating Symantec Endpoint Protection o Dameware/Log Me In  remote connection/utilization o MECM Deployment server utilization o Asset management skills o Microsoft Edge and various browser(s) support o Installation/configuration of various Adobe products o Installation/configuration of Check Point endpoint client software o Conference Room equipment o Printer/driver troubleshooting & installation o Service Now utilization o Cisco Web Ex service support o Deployment/configuration of standard IP telephony o Hardware ordering/deployment o Documentation (records) management o Knowledge base utilization o Project…