Personalised Support Specialist – North

Join our Humans Cornwall Team as a Personalised Support Specialist and help people access tailored support, guidance, and services that make a real difference in their daily lives.

• Salary: £26,000 per annum. Mileage paid at 55p/mile
• Reports to:
  
  North Cornwall Operations Manager
• Contract:
  
  Permanent subject to funding
• Holiday: 31- 43 days
• Location:
  
  Community based North Cornwall
• Hours:
  
  37 per week, Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm
• Bright Exchange for employee discounts and vouchers
• Employee Assistance Programme
• Free uniform
• Charity mobile phone and laptop/tablet for the performance of duties

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to supporting each member of our team to reach their full potential.

To provide person-centred support to people across North Cornwall, enabling them to live independently and recover confidence at home and in the community. This role focuses on holistic support, helping clients address both immediate needs and longer-term challenges to enhance their wellbeing.
This role does not provide personal care
.

• Conduct home visits post-hospital discharge or for those identified as needing support, ensuring safety, comfort, and essential needs are met (e.g., meals, heating, medication).
• Perform holistic assessments and develop action plans covering housing, welfare benefits, adaptations, and other support needs.
• Communicate with internal teams (e.g., Support Broker, Advice Team) and other agencies to ensure clients’ needs are addressed.
• Provide temporary practical assistance (e.g., shopping, meal prep, light cleaning) until permanent arrangements are in place.
• Ensure clients have access to emergency contacts and ongoing support arrangements.
• Address any issues impacting a client’s recovery or wellbeing, escalating concerns when necessary.
• Eligibility to work in the UK and access to a vehicle with business insurance.
• Communication, organisational, and IT skills.
• Ability to work independently, multitask, and adapt to changing situations.
• Familiarity with care assessments, risk assessments, and local support services.
• Experience using case management systems and supporting individuals post-discharge.
• Experience in delivering support services.
• Knowledge of health, social care, or community support roles.
• Knowledge of local resources and networks.
• Familiarity with environmental assessments and safety standards

• Compassionate, patient, and empowering approach to support.
• Problem-solving skills with a focus on promoting independence.
• Ability to maintain confidentiality and remain calm under pressure.

Humans Cornwall is an independent service under the umbrella of dis Ability Cornwall & Isles of Scilly. It works within the health system in collaboration with various partners to support people at risk of hospital admission, or upon their discharge. We deliver personalised and holistic support at this time in conjunction with internal and external providers.

dis Ability Cornwall & Isles of Scilly is a disabled people’s user led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, supportandempower(RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services and activities and by working at a strategic level to ensure the voices of disabled people are heard.

Our values represent what is important to us as an independent, user-led organisation. They guide our actions and behaviours as we work together towards our vision of 'A fully inclusive society, with equity of opportunity for all':

• Our passion for equity – inspiring each other and demonstrating fairness, commitment and accountability.
• Respect for self and others – being open minded, reliable and approachable, acting with integrity in everything we do.
• Being supportive – having an inclusive, positive and empathic approach to supporting others and…