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Job Description & How to Apply Below
Production Print Specialist
Location:
Cornwall and surrounds
We are looking for an experienced Production Print Field Service Engineer to deliver high-quality technical support across a range of Production Print products. This role focuses on providing exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. You will also play a key part in supporting and coaching a team of PPD Field Service Engineers. We are open to candidates from a Print Production background who are interested in career advancement.
Responsibilities- Deliver installation, maintenance, and repair services to customers, ensuring all work meets agreed SLAs.
- Provide first-line technical advice and support across Production Print products.
- Follow level-two escalation processes to ensure faults are resolved quickly and customer satisfaction is maintained.
- Support Field Service Technicians in adopting best practices, utilising systems effectively, and following correct procedures.
- Take a lead role in ensuring Operator Replaceable Unit (ORU) customers are confident and competent with processes and workflows.
- Provide clear updates on escalation status via internal systems, ensuring all stakeholders remain informed.
- Deliver technical coaching to Field Service Technicians, supporting talent development and continuous learning.
- Communicate technical updates and information from the technical support teams to ensure engineers have the latest knowledge required to resolve faults efficiently.
- Strong knowledge of Production Print technology and workflows.
- Excellent electrical, technical, and mechanical engineering skills.
- Advanced fault-diagnosis capability.
- Experience providing remote technical support.
- Strong customer-handing skills with a professional, calm approach.
- Confident communication skills – written and verbal.
- Ability to coach, mentor, and support Field Service Technicians.
- Strong presentation skills.
- Up to £40,000
- Company car
- Inclusive, supportive working environment
- Holiday entitlement + volunteering leave + option to purchase additional holiday
- Flexible retirement planning
- Wellbeing support (physical, emotional, financial)
- Long-term learning and career development opportunities
- Opportunity to grow within a forward-thinking, future-focused organisation
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