Admissions Team Leader

Posted Friday 30 January 2026 at 01:00 | Expires Saturday 14 February 2026 at 00:59

32.5 hours per week

We are looking for an Admissions Team Leader to lead, organise and motivate our admissions team. You will be an excellent communicator with a passion for service standards and have a flexible, customer orientated approach to all situations. Our ideal candidate will be enthusiastic and driven, with experience in a sales leadership role who can demonstrate strong team leadership, excellent customer service skills and a passion for our visitors.

Some of the benefits of working at the Eden Project include;

• Free entry to Eden and Heligan for family and friends
• 30 days holiday plus an extra day for your birthday
• Access to UNUM for wellbeing support
• Financial wellbeing support – access to 121 sessions with an independent financial advisor
• Training and development
• Death in service policy (4 x annual salary)

Roles within the Engagement, Learning and Entertainment job family focus upon the Eden experience, providing interpretation activities, learning programs, encounters and events, which engage, inspire and entertain, thus enhancing individuals understanding, experience, skills and enjoyment.

To support the Retail & Admissions Manager in leading the admissions team to deliver great customer service providing our visitors with an engaging and inspiring world class welcome. Seek all opportunities to drive business performance and profitability in order to benefit the charitable aims of the Trust. To take responsibility for the system and procedures involved in the leadership of the admissions team constantly adapting to operational needs .

• Responsible for the efficient running of admissions in accordance with policies and procedures laid down. Strong leadership and motivational skills with a can-do attitude to support the admissions team’s development, performance, and welfare.
• To develop a sales culture in the team that maximises revenue from gift aid transactions and guide book sales. Ensure that the team understands the importance of business performance and profitability and how to deliver this alongside world class service .
• Responsible for the daily supervision of the team to ensure service standards and engagement meet and exceed the expectations of visitors. Ensuring the daily scheduling of staff maximises opportunities to interact with customers to managing ques and driving sales .
• Responsible for communication and dissemination of information to the admissions team ensuring that all staff are informed and updated with all relevant information .
• Confident understanding and positive attitude towards health and safety and the demands of the various roles of the team and their working conditions. To maintain relevant and update operational systems and procedures.
• With the appropriate training and support you may be required to work in admissions, hospitality and events, stewards and car parking teams according to business needs .

The jobholder is required to have a high standard of literacy and numeracy including Maths and English GCSE grades A-C .

The job holder will have at least 1 year’s proven experience in a sales leadership role gaining the extensive knowledge and skills in the supervision of a team of staff in a relevant environment as well as proven ability in IT skills and EPOS programming. Experience of Dynamics CRM or similar CRM database is desirable .

Works to short term objectives where the results are immediately obvious, organising own work and the work of others broadly within established procedures. Fluctuating daily visitor numbers will mean decisions being made on supervision of the team and staff deployment to ensure daily operational delivery is seamless. Reporting to the Retail & Admissions Manager regularly, any complex, business critical decision making will be escalated to this role.

Reactive problem solving is a routine feature of this role. Self-motivated with the ability to work…