Team Manager

Job Description

This is a Team Manager role responsible for leading the majority of our colleague population and delivering sales, commerciality and service standards within your store. You will be flexible to work across various departments and help our people be the best they can be.

What's in it for you

Being part of M&S is about playing a part in bringing the magic to our customers every day. We're an inclusive, dynamic, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer.

• 20% colleague discount across all M&S products and many third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support, including 24/7 Virtual GP and PAM Assist.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

Your key accountabilities will include:

• Driving a selling culture within your team.
• Consistently raising performance and capability of the team to support developing internal talent.
• Utilising and exploiting data to support operational decisions.
• Implementing a continuous improvement mentality within the team and working in partnership with the wider team.
• Energising your team to deliver first‑class customer service within a fast‑paced environment.

Your skills and experience will include:

• Proven leadership track record and the ability to lead effectively through.
• Digital confidence with an understanding of systems and the ability to exploit them.
• Comfortable having difficult conversations and able to resolve effectively with colleagues and line managers.
• Capacity to juggle a number of priorities while maintaining an excellent standard and working with pace.
• Demonstrated flexibility and resourcefulness to change, and the ability to lead teams through change with a growth mentality.

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from reasonable adjustments during any stage of the recruitment process, please let us know when completing your application.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy.

Retail:
The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers.

We’ve embarked on a business transformation and are looking for people thrilled by the challenge of introducing innovative, new experiences to the retail world.

By embracing our digital tools to enhance the customer experience and remaining adaptable, you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.