Individual Giving Officer

Job Family Definition

The Development, Nature & Communities Team drives nature recovery, regenerative sustainability, social recovery, and sustainable funding at Eden Project. Rooted in the principles of nature recovery and people’s well‑being, the team delivers impactful programmes such as the National Wildflower Centre and Wildflower Bank, creating biodiverse habitats, and Nature Connections, fostering engagement with the natural world for health and development. The team support and demonstrate Eden’s regenerative sustainability ethos and positive transformation.

By integrating fundraising and natural capital investment, the team ensures long-term sustainability for the Eden Project to demonstrate and inspire positive change.

The job holder will deliver a range of Individual Giving activities, including ad hoc and regular donors, appeals, on‑site fundraising, celebrative giving, donor cultivation events, legacies and any other appropriate fundraising. It will involve working with Eden team members to achieve effective fundraising delivery, as well as building excellent relationships with Eden’s existing donors and future prospects. Key responsibilities will include provision of excellent donor stewardship and the implementation of an engaging supporter journey.

• Use a CRM database to create, look up and maintain supporter records. Process financial transactions accurately, setting up Direct Debits and taking credit/debit card, CAF, BACS and cheque payments, and recording Gift Aid declarations. Support the improvement of CRM processes, ensuring appropriate data is recorded and analysed to help support fundraising activity.

• Recruit new donors and encourage high levels of retention through excellent donor stewardship and an engaging supporter journey through digital, print, telephone, face‑to‑face meetings and donor cultivation events. This will require close working with the events, interpretation, graphics and marketing teams to create, coordinate and deliver high‑quality fundraising materials and content.

• Collaborate with the membership and marketing teams to ensure seamless supporter journeys and effective cross‑pollination of giving methods and digital fundraising.

• Administer and deliver a wide range of Individual Giving products: ad hoc and regular donors, Patrons, cash and contactless on‑site fundraising, celebrative and commemorative giving, events and legacies.

• Develop the range of Individual Giving activities, increasing the profitability and profile of the existing schemes as well as identifying new opportunities to launch. This will include close working with other Eden team members as well as external agencies and suppliers.

• Carry out other tasks which may be reasonably requested by the Individual Giving Manager.

Educated to a minimum of ‘A’ level or equivalent. A fundraising apprenticeship or degree in a related field is desirable, as is professional membership of the Chartered Institute of Fundraising.

At least two years’ experience of working in the charitable sector or marketing industry, preferably within a fundraising role, although transferable skills gained through customer service, writing, or research roles will also be considered. This role requires excellent communication skills, with experience of writing and developing accessible and engaging multi‑channel content to elicit action. Strong numeracy skills will be required as the role will involve the processing and acknowledgement of donations.

The post holder will ideally have experience of working with a CRM system and Microsoft Excel to export data, segment audiences and analyse trends. Developing and maintaining a…