Individual Giving Officer

Individual Giving Officer Job Description

Permanent contract

£27,924 per annum

37.5 hours per week
Core working hours are Monday – Friday 9am – 5pm, although please do still apply if you meet the criteria and wish to discuss an alternative working pattern.

30 days annual leave per year (including bank holidays) plus an additional day off for your birthday.

The Eden Project is an education charity that inspires wonder, hope and positive action for the planet by reconnecting people with the natural world.

Fundraising plays an essential role towards fulfilling Eden’s mission to create a future we all want to live in. This is an exciting opportunity to join our fundraising team and support the administration, delivery and development of a range of individual giving activities.

You’ll play a key part in communicating our mission to and inspiring our donors, and growing our unrestricted donations. Key responsibilities will include provision of excellent donor stewardship and the implementation of an engaging supporter journey. You’ll support the administration and delivery of a range of Individual Giving activities, including single and regular donations, appeals, on-site fundraising, celebrative giving, and legacies.

You’ll collaborate with Eden team members as well as building excellent relationships with Eden’s existing donors and future prospects.

This role would ideally suit someone with experience of working in the charity sector or marketing industry, preferably in a fundraising role. We are looking for an enthusiastic and motivated individual, with excellent communication skills. This is a varied role, so a high level of organisation, multi-tasking and attention to detail will be essential, as will the ability to work independently and adaptively to meet agreed targets.

If you have any questions then please email  and a member of the People Team will get back to you as soon as possible.

The closing date for this position is midnight on Sunday 18 th October 2026 with interviews to be held week commencing 26th October 2026.

Job Family Definition

The Development, Nature & Communities Team drives nature recovery, regenerative sustainability, social recovery, and sustainable funding at Eden Project. Rooted in the principles of nature recovery and people’s well‑being, the team delivers impactful programmes such as the National Wildflower Centre and Wildflower Bank, creating biodiverse habitats, and Nature Connections, fostering engagement with the natural world for health and development. The team support and demonstrate Eden’s regenerative sustainability ethos and positive transformation.

By integrating fundraising and natural capital investment, the team ensures long‑term sustainability for the Eden Project to demonstrate and inspire positive change.

Role Purpose

The job holder will deliver a range of Individual Giving activities, including ad hoc and regular donors, appeals, on-site fundraising, celebrative giving, donor cultivation events, legacies and any other appropriate fundraising. It will involve working with Eden team members to achieve effective fundraising delivery, as well as building excellent relationships with Eden’s existing donors and future prospects. Key responsibilities will include provision of excellent donor stewardship and the implementation of an engaging supporter journey.

Key Accountabilities

• Use a CRM database to create, look up and maintain supporter records. Process financial transactions accurately, setting up Direct Debits and taking credit/debit card, CAF, BACS and cheque payments, and recording Gift Aid declarations. Support the improvement of CRM processes, ensuring appropriate data is recorded and analysed to help support fundraising activity.

• Recruit new donors…