Ecommerce Assistant

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Perched a few hundred meters from the crashing Atlantic, our HQ es’ Wheal Kitty Workshops is at the heart of our brand. Here we stay true to our original design ethos of functionality and sustainability brought to life in an understated style and identity, always remaining committed to product, environment, and people.

As we enter the next exciting stage of global growth, we are on the lookout for talented individuals to join our crew. So, if you are as passionate about the ocean as we are and if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

The Ecommerce Assistant role supports DTC growth across our biggest commercial channel. This role supports key commercial targets by driving excellence across website product presentation, content, 3 rd party apps and campaigns, inspiring customers to engage, purchase and return. It requires understanding of systems, needs a strong eye for detail and methodical mindset. This role has a global customer mindset, and needs to consider our US customer differently to our UK, and needs a strong understanding of our brand values, alongside commercial goals.

• Support the product enhancement process, balancing automated rules with a keen human eye for detail, ensuring product is correctly portrayed online, and in line with our brand guidelines
• Manage product imagery process, working closely with the Creative dept to receive the correct product imagery, spec’d and in a timely manner
• Maintain the product catalog and product uploads, ensuring the product is correctly displayed in the correct market or channel, including for Retail Stores
• Update website content on a weekly basis to support country level marketing campaigns, in line with Trade Calendar direction
• Support Ecommerce Executive to implement seasonal markdown events ensuring customer journey is coherent and optimized
• Support Ecommerce Executive with website visual merchandising rules, ensuring product is optimized on the correct pages, for the correct season, in the relevant countries and meets our visual brand guidelines
• Take a pro-active role in web trading to update and provide challenges on how we can improve our sales
• Develop a strong understanding of customer web journeys, working across teams to support future improvements and customer experience
• Develop a strong understanding of our analytics tools to support decision making and understand customer behaviour
• Run daily checks of the website, and monitor our error board, flagging and fixing any issues around product that arise

RE

• You will be looking to start your career in E-Commerce and will be keen to learn about all aspects of our online business.
• A keen eye for detail and a methodical approach to tasks and problem solving.
• Organised with the ability to meet tight deadlines.
• Excellent interpersonal skills, able to communicate across different areas of the business.
• Willingness to own and drive your personal development plan, and open to asking for and accepting feedback on performance
• Commitment to inclusivity and sustainability, and social and environmental sustainability
• Passion, energy and aspiration in line with Finisterre values, products, brand and customers
• Basic Excel skills
• Basic HTML knowledge.

The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

We are offering a full time, permanent contract, based at our Headquarters at Wheal Kitty, St Agnes,…