Personalised Support Specialist – North

Join our Humans Cornwall Team as a Personalised Support Specialist and help people access tailored support, guidance, and services that make a real difference in their daily lives.

• Salary: £26,000 per annum increasing to £26,500 in April 2027. Mileage paid at 55p/mile
• Reports to:
  
  Operational Manager
• Contract:
  
  Permanent subject to funding
• Holidays:
  Generous annual leave allowance of 31 days in the first year and increasing year by year until a maximum of 38 days by year 3
• Location:
  
  Community based North Cornwall - In any of the following areas (Padstow, Port Isaac, Delabole, Wadebridge, Boscastle, Camelford, Davidstow, Bude) and around North Coast.
• Hours:
  
  37 per week, Monday to Thursday, between 9am and 5pm, and on Friday between 9am and 4.30pm. Option for an 8:30am start.
• Bright Exchange for employee discounts and vouchers
• Employee Assistance Programme
• Free uniform
• Charity mobile phone and laptop/tablet for the performance of duties

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to supporting each member of our team to reach their full potential.

As a Personalised Support Specialist within the Humans Cornwall team, you will provide personalised, practical and strengths-based support to disabled people, people living with long-term health conditions and their carers across Cornwall and the Isles of Scilly.

Working across different service pathways, you will help people address immediate challenges, build confidence and maintain or improve their independence, wellbeing and resilience at home and within their community.

Depending on the person’s circumstances, this could include supporting someone to return home safely following a hospital stay, helping to prevent an avoidable admission, providing short-term practical support.
This role does not provide personal care.

You will work with a range of colleagues, professionals, delivery partners and community organisations to deliver the support agreed with each person. Every situation will be different, requiring you to be compassionate, resourceful and responsive while respecting each person’s choices, strengths and expertise in their own life.

• Deliver personalised support in people’s homes and community settings, in accordance with their agreed support plan, outcomes and individual circumstances.
• Support people following hospital discharge, at risk of avoidable admission, experiencing challenges with their independence or requiring support in relation to an unpaid caring role.
• Conduct a variety of co-produced and holistic assessments with clients, including whole life assessments, property assessments, and prevention support assessments. Working with people in a strengths-based approach to identify areas for support, and enhancing independence.
• Occasionally provide practical support, such as shopping, domestics and life administration.
• Build positive and respectful relationships with clients.
• Work collaboratively with internal teams to ensure agreed support is delivered effectively.
• Liaise appropriately with health and social care professionals, voluntary and community organisations and other stakeholders involved in the person’s support.
• Help people access local services, community resources, peer support, and opportunities that can continue beyond the period of direct support.
• Encourage people to build on their strengths, skills and existing support networks, promoting independence and avoiding unnecessary dependence on services.
• Monitor progress against agreed outcomes and provide clear, timely updates to the colleague for coordinating the person’s support.
• Identify and…