Technicien principal TI bilingue – gestion​/Bilingual Senior IT Technician - management

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management
On behalf of our IT client, Procom is searching for a Bilingual Senior IT Technician - management for a permanent role. This position is an onsite position located at our client’s Cornwall, Ontario office.

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management
- Job Description:


Join our expanding tech company as a Bilingual Senior IT Technician, where you will blend hands-on technical expertise with management responsibilities. This role involves tackling complex problem-solving, managing software migration projects, and mentoring junior team members to maintain high technical standards.

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management - Responsibilities:

• Provide advanced technical support via phone, email, and ticketing systems (Service Desk Plus)

• Manage software migration projects from planning through implementation

• Configure and deploy employee systems using Manage Engine Endpoint Central, MDM, and "Client" Directory

• Collaborate with IT teams on escalated issues and strategic initiatives

• Maintain comprehensive documentation and knowledge base

• Perform physical equipment setup and workspace configuration (lift up to 30 lbs)

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management - Mandatory

Skills:



• Bilingual - Advanced Level (English & French)

• Former member of the Canadian Armed Forces

• Proven experience in senior IT support roles with management responsibilities

• Strong project management capabilities and analytical problem-solving approach

• Excellent communication skills for technical and non-technical audiences

• Advanced proficiency in Mac OS, Windows OS, and Apple iOS

• Network protocols expertise (DHCP, DNS, TCP/IP)

• Machine hardening and security best practices (Antivirus, Bit Locker, File Vault)

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management – Nice-to-Have

Skills:



• Experience with CCTV IP camera systems management

• Knowledge of physical access control systems and processes

• WiFi configuration across devices and platforms

• Data management with spreadsheets and enterprise systems

• Experience in configuration of routers and network switches

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management – Assignment Length:
This is a permanent position.

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management
- Start Date:


ASAP.

Technicien principal TI bilingue – gestion / Bilingual Senior IT Technician - management - Assignment

Location:


Cornwall, Ontario, onsite.