Quality Assurance Manager

Job Title:

Quality Manager

Location:

Ingleside, Ontario

Welcome to Lactalis Canada – where we take pride in being recognized as one of Forbes' 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands such as Black Diamond Cheese, Lactantia Milk, Astro Yogourt, Balderson Cheese, and Cheestrings. In fact, we’re proud to say our products grace the shelves of an incredible 94% of Canadian households!

With a 140-year legacy driven by innovation and unwavering quality, we’re seeking like-minded individuals to join us in shaping our next chapter.

Located on our Ingleside, Ontario plant, as the head of the Quality Team the Quality Manager is responsible for all aspects of the quality of products and processes at the manufacturing plant of complex operation and/or large volume. Emphasis is on continuous quality improvement, budget control, applying the rules and regulations according to HACCP, FSSC and CFIA, proactive troubleshooting, downgrade reduction and an improvement in First Pass Quality.

Also assists in the development and implementation of the PQMS program, provides direction and supervision of quality personnel, and acts as an integral member of the plant Leadership Team.

• Lead the HACCP program by maintaining and ensuring adherence to CFIA’s regulatory programs (HACCP/FSEP/DIEM). Act as the plants primary liaison with the CFIA ensuring that all government regulatory requirements are being met. Lead efforts to ensure external regulatory audits are successful and that any recommendations from such audits are completed in a timely manner above acceptable levels.
• Lead the Food Safety Team which includes on-going development, implementation and maintenance of the Food safety Program. Provide training to manufacturing personnel, ensuring their support of and compliance to the quality programs. Responsible for preparing, reviewing and approving controlled documentation. Responsible for maintaining the Internal Quality audit program by coordinating audits and following corrective actions through to completion.
• Manage the analytical lab to ensure that chemical; microbiological and environmental analysis is completed at the correct frequency and accuracy. Ensure that all out of standard product is controlled and disposition is executed in a timely manner with consultation of all stakeholders. Reports the results of all analysis to internal and external customers accurately in a timely manner to permit production departments to implement corrective actions.
• Provide leadership to improve health and safety performance by being a role model in safety and demonstrating due diligence through applying the corporate health & safety program elements. These focus on incident prevention through hazard identification, implementing necessary controls, training, education, and audits. Where necessary, take corrective action to address unsafe situations and employee behaviours, uphold Parmalat’s cardinal and other safety rules and procedures, and communicate with appropriate resources to address any hazardous conditions or unsafe employee conduct.
• Provide leadership and supervision to Quality staff by providing work direction, performance feedback, and recommendations for training and development. Promote a positive labour-management relationship, including efforts to continuously improve the team culture and to establish high levels of employee involvement.
• Manage the Quality department budget by monitoring results (actual vs. plan), managing the cost of poor quality such as downgrades or out-of-specification product and working with the production department to troubleshoot and determine appropriate corrective actions. Continuously improve upon First Pass measures. Work with customers to minimize the cost impact of complaints or defective product.
• Participate in the introduction of new technology with production and engineering to ensure all product quality specifications and product regulatory requirements are achieved.
• Organize and assist in the…