Customer Service Representative; Casual; Alexandria

Position: Customer Service Representative (Casual) - Alexandria
Location: Alexandria

Location:

410 Main Street, Alexandria
Salary / Pay: $20.82/hour
Job Posting End Date:
September 11, 2026
Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we'd love to have you on our team!
Reporting to the Store manager, you will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits. You will be working on-site.
Responsibilities   Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression
But let's talk about YOU:
You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer.
Requirements   Must be eligible to work in Canada
Must be a minimum of 18 years of age
Must submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)
Employment Details   Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee's seniority and availability
Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required
You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.)
Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice
You will wear a black shirt, black pants and black shoes for the duration of your shift
This job is part of a union, requiring payment of union dues which is currently 1.575% of your gross earnings
Benefits   Access to an Employee & Family Assistance Program
Defined Benefit Pension
Discounts on products and services via Workperks
Much more
Union / Non-Union:
Union
About the LCBO  There is a world of opportunities at the LCBO. Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.

Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.
The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries.

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