Team Leader, Retail

This full-time  Team Leader  position at  Dollarama  in  Dundas, Ontario  pays between  $18.60 and $19.30 per hour , with the exact rate depending on experience. The schedule is set by store operational needs and requires  open availability across day, evening, and weekend shifts .
Day to day, you'll lead and supervise store associates, handle  merchandising and shelf stocking , manage daily shipments, and carry out  cash management and opening and closing duties . You'll also address customer complaints, conduct  manager-on-duty tasks  such as tracking breaks and attendance, and participate in both inventory and employee training processes.

About the Role:

Team Leader  The Team Leader is responsible for the operational running of the store during their shift. That means overseeing associates, maintaining  visual merchandising standards  in line with company strategy, and making sure  customer service, safety, and cleanliness standards  are consistently met. You'll also take part in  performance evaluations  and the training of new staff.
Beyond the floor duties, this role carries responsibility for  store safety  and contributing to its ongoing maintenance. You'll resolve customer complaints promptly and support the broader team in hitting daily operational targets within a  dynamic, fast-paced, and high-volume environment .
Benefits and Salary  The hourly rate ranges from  $18.60 to $19.30 , paid  weekly . Dollarama also offers  paid vacation and Birthday Leave , a  Retirement Plan , and  opportunities for career growth  within the company.
Job Details   Job Type:  Full-Time (25+ hours per week), Permanent
Company:  Dollarama

Location:

Dundas, Ontario, L9H 2R1

Schedule:

Open availability required (day, evening, weekend shifts); schedule determined by store operational needs
Pay:  $18.60–$19.30 per hour (varies according to experience)
Responsibilities  The  Team Leader  role covers both people management and store operations. You'll guide associates through their daily work, uphold merchandising and service standards, and take on  manager-on-duty tasks  when required. The list below reflects what the posting states for this position.
Lead and supervise  store associates, providing guidance and support throughout their shifts
Handle merchandising , shelf stocking, and the boxing and unboxing of daily shipments
Maintain customer service standards , addressing complaints and resolving issues promptly
Conduct manager-on-duty tasks , including tracking daily breaks, time, and attendance
Implement and maintain visual merchandising  standards based on company strategy
Uphold store safety and cleanliness  standards and contribute to their ongoing maintenance
Perform cash management  and carry out store opening and closing duties as needed
Participate in inventory  processes and in the training and performance evaluation of employees
Requirements / Skills  The posting sets out both experience and availability requirements for this role. Candidates need at least one year each in retail and in team management, along with open availability for day, evening, and  weekend shifts . Strong organizational and communication skills are also required.
Retail experience:  minimum of one (1) year in the retail industry (required)
Team management experience:  minimum of one (1) year (required)
Open availability:  day, evening, and weekend shifts required; schedule determined by store operational needs
Leadership and communication skills:  demonstrated ability to guide and support a team
Time and priority management:  proven ability to efficiently organize time and manage priorities
Ability to work in a dynamic, fast-paced and high-volume environment
Ambition to progress  within the company
Minimum of one (1) year of experience in the retail industry. Minimum of one (1) year of experience in team management. Ambition to progress within the company. Open availability required (day, evening, weekend shifts).