Case Manager

Job Title:

Case Manager
Bargaining Unit: CUPE 4452
Language Requirement:
Bilingual - English and French (CBC)
Vacancy Status:
Existing vacancy

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall!

Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

Position Summary

The Case Manager is responsible for assessing client needs and eligibility, developing service plans, and coordinating support services to assist individuals and families in accessing human services programs. This role provides direct client support, facilitates referrals, and ensures that services align with program guidelines and community resources. The Case Manager works closely with clients, community partners, and internal teams to promote well-being and self-sufficiency.

Key Responsibilities

• Assess client needs, determine eligibility, and develop individualized service plans in accordance with legislation and policy.
• Provide case management support by connecting with clients and coordinating access to social assistance, childcare, housing, employment, and other essential services.
• Conduct client interviews, complete assessments, and document case progress in accordance with program guidelines and requirements.
• Refer clients to appropriate community resources, social service agencies, and support programs.
• Monitor client progress, review service plans, and adjust strategies as needed to support successful outcomes.
• Maintain accurate case files and ensure compliance with privacy and confidentiality regulations.
• Advocate on behalf of clients to help them access benefits, financial assistance, and other community resources.
• Collaborate with internal teams and community partners to improve service delivery and client support.
• Prepare submissions for the various tribunals related to human services delivery.
• Prepare reports, case summaries, investigation documentation related to eligibility, and documentation required for program evaluation and reporting.
• Educate clients on available resources, program requirements, and self-sufficiency strategies.
• Participate in and attend emergency management operations during a disaster, as specified in the Emergency Management Act and the local Emergency Management Plan.

Leadership of Others

• N/A

Position Requirements

Education & Certifications

• Diploma in a Human Services, Public Administration, or related field.

Experience

• Minimum 3 years of experience in case management, social services, or community support.

Knowledge, Skills, and Abilities

• Case Management Expertise:
  Strong understanding of client assessment, service planning, and referral coordination.
• Client Advocacy:
  Ability to support individuals facing barriers to accessing services.
• Communication:
  Strong verbal and written communication skills for client interactions, report writing, and partner engagement.
• Crisis Intervention:
  Knowledge of strategies to assist clients in distress or emergency situations.
• Confidentiality:
  Understanding of privacy laws and ethical considerations in human services.
• Problem-Solving:
  Ability to assess client challenges and develop effective support plans.
• Collaboration:
  
  Ability to work effectively with internal teams and external partners to improve service coordination.
• Time Management:
  Ability to support numerous cases simultaneously, prioritize tasks, and meet deadlines efficiently.
• Technical Proficiency:
  Experience with Microsoft Office Suite and databases.
• Emotional Resilience:
  Ability to remain patient, empathetic, and composed in emotionally demanding situations.

Working Conditions

• Work is primarily office-based with periodic travel to client meetings, community organizations, and partner agencies.…