Resident Service Coordinator

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the work force.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

The Role: The Resident Services Coordinator (RSC) is a perfect fit for a passionate and creative individual eager to provide outstanding customer service and enhance community engagement. This role is all about building strong relationships with residents and creatively coordinating social programs, events, and services that align with the needs of the community and organization. You’ll work closely with The Director of Resident Services and report directly to the Community Manager.

The Resident Services Coordinator is a team player and provides administrative and operational support as needed.

If you're enthusiastic about making a difference in the community and bringing fresh ideas to life, this role is for you!

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting -Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude -Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership.
• An Approach that is positive and Professional- Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• Strong customer service and verbal/written communication skills
• Strong interpersonal skills
• 1+ years of service coordination and event planning or equivalent experience
• Ability to set priorities and manage time effectively
• Experience in social services, case management, or human resources
• Bilingual (English & Spanish) highly desired
• Solid computer proficiency, including Windows (Word, Excel), internet, and email
• Ability to interact effectively with community team members, senior executives, and business vendors.
• Previous experience in nonprofit or community-based settings is highly desired
• Low-income housing tax credit (LIHTC) experience is highly desired
• Reliable transportation.

Key Accountabilities

• Resident Engagement & Satisfaction
  • Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention.
  • Conduct regular check-ins and build strong internal and external community connections with community resource organizations.
  • Lead routine resident orientation sessions and familiarize residents with services and policies.
  • Urgently assist in the resolution of all customer service-related items.
  • Assist in the execution of the community’s customer service management plan to improve customer satisfaction scores and online reputation. Plan and coordinate routine resident programs, events, and meetings.
  • Regularly evaluate residents' individual and family needs through interviews, surveys, and collaboration with service providers to connect residents to the appropriate services (e.g., financial assistance, healthcare, housing support, etc.) to address their specific challenges and improve their quality of life.
  • Develop strategies to identify at-risk residents (e.g., based on lease violations, complaints, late payments, or behavioral concerns) and work to improve their success within the community.
  • Collaborate with local businesses for sponsor ships and partnerships.
  • Promote events through marketing materials and social media.
  • Support residents in crises by connecting them with resources.
  • Utilize software to streamline communication and maintain updated resident information.
  • Adhere to all Avanath and Housing Authority policies related to leasing and compliance files.
  • Provide regular updates and reports to management.
  • Align resident services with organizational goals through collaboration with internal teams.
  • Track and analyze resident feedback, program participation, and satisfaction metrics to guide service…