Customer Service Representative

You are supported every step of the way with focused training, a collaborative team-based environment, and approachable leaders.

Community

We are active members of the community. We volunteer for causes we care about and sponsor local organizations and events.

Support

More than just a job –
become a member of the team, build relationships, and achieve together.

Every day we provide peace of mind,
secure our customer’s communities,
and protect lives and property.

We offer extensive medical, dental,
vision, life insurance, gym
memberships, and much more!

Meet your goals with our 401k match,
credit union membership, paid vacation,
and opportunities for overtime.

Grow with us.
92% of senior leadership started
in an entry level role.

Enjoy pizza Fridays, event ticket
giveaways, reward programs,
and an ultra-modern campus.

We serve a growing market that
is rapidly expanding as the world
becomes even more connected.

Founded in Syracuse, NY in 1992, we are now serving the industry from multi-redundant Command Centers in Syracuse and Corona, CA, as well as from a Customer Care Center in Henderson, NV. We are a critical response security company focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day.

Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Customer Service Representative - $22/hr

At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies. As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses in communities across the country. Every day, you’ll respond to alarm activations, dispatch emergency responders and deliver exceptional service to our customers.

If you have experience or an interest in customer service and in fast-paced or high-stakes environments, this is your opportunity to make a real impact.

Our 24/7 call center never closes; customer service representative (CSR) schedules include weekends, holidays and rotating days; with various stable shifts to choose from that accommodate individual needs; you can plan your life while doing meaningful work.

At Rapid Response you will find a work culture that emphasizes employee well-being and fosters an environment of respect, inclusion and diversity.

No prior industry experience is necessary! We provide extensive 4-week training.

• Full-Time
• Part-Time
• October 2026

Salary Range
: $22 HOURLY + 2ND SHIFT, 3RD SHIFT, WEEKEND & SPANISH PAY RATE DIFFERENTIALS!

Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. For hours worked between

• +$0.50/hr. for hours worked between 5:00pm and 9:00pm
• +$1.00/hr. for hours worked between 9:01pm and 6:00am
• +$1.00/hr for hours worked on Saturday & Sunday between midnight and 11:59pm

• Successfully complete all required training and follow company protocols and procedures
• Process outbound calls to customers and authority agencies in a call center setting, some inbound.
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Respond to, verifies, and dispatches on emergency signals
• Handle security alarm activations for residences and…