Customer Service Coordinator

Customer Service Coordinator

The Customer Service Coordinator provides customer service and order-administration support across Pacific Electrics panel board, low-voltage and medium-voltage switch gear, and TAPS product lines. This position maintains accurate customer and order information, coordinates routine customer communications, monitors assigned order milestones, and collaborates with internal departments to support timely and accurate order completion. The Customer Service Coordinator works under established departmental procedures and escalates complex technical, scheduling, material, or customer concerns to the Senior Customer Service Coordinator or Customer Service Supervisor.

Essential Functions:

• Creates and maintains customer accounts, sales orders, quotes, and related customer and order information in SAP in accordance with established departmental procedures
• Collects and verifies customer purchase orders, contact information, shipping details, and required supporting documentation before processing assigned orders
• Enters and updates customer, order, production, delivery, and project information accurately and promptly in company systems
• Prepares and sends routine quotes, order confirmations, submittals, status updates, and other customer communications using approved templates and procedures
• Responds professionally to routine customer inquiries by phone and email and maintains customer follow-up lists, assigned tasks, and established response-time expectations
• Maintains accurate and organized electronic and physical order files, including customer correspondence, purchase orders, project documents, approvals, and related records
• Monitors assigned promise dates, production milestones, drawing approvals, material status, and delivery information and communicates relevant updates to customers and internal departments
• Collaborates with Engineering, Production, Planning, Inventory, Purchasing, Shipping and Receiving, Accounting, and other departments to obtain order information and support timely and accurate order completion
• Assists with deliveries, returns, warranty documentation, field-service requests, shipping issues, and routine order discrepancies and escalates concerns when additional review is required
• Assists Accounting with reviewing aging reports, resolving invoicing and order-documentation requirements, and preparing completed orders for submission to the Customer Service Supervisor for final approval before closeout
• Develops and maintains working knowledge of Pacific Electrics panel boards, low-voltage and medium-voltage switch gear, and TAPS products, processes, and customer requirements
• Identifies missing, conflicting, or inaccurate order information and escalates technical questions, customer conflicts, material shortages, scheduling concerns, and complex order issues to the Senior Customer Service Coordinator or Customer Service Supervisor

Additional Skills &

Qualifications:

• High school diploma or equivalent required
• 12 years of experience in customer service, order entry, administrative support, data entry, or a related office environment preferred
• 1+ year of experience entering and maintaining customer, sales order, quote, or project information in an ERP system preferred
• 1+ year of experience using SAP in a customer service, order administration, manufacturing, or related environment preferred
• 1+ year of experience working with Microsoft Office applications, including Outlook, Word, and Excel, required
• 1+ year of experience coordinating customer orders, documentation, invoicing, deliveries, or order closeout activities in a manufacturing or industrial environment preferred

Job Type &

Location:

This is a Contract to Hire position based out of Corona, CA.

Pay and Benefits:

The pay range for this position is $24.00 - $25.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance…