Senior Community Services Leader

Senior Community Services Leader

The City of Corona is seeking a dedicated and service-oriented Senior Community Services Leader to join our team. This role is ideal for individuals who are passionate about helping others, committed to maintaining a safe and welcoming environment, and motivated by work that directly supports and engages the public. As a key point of contact for community members, you will provide exceptional customer service, assist with administrative and field-based duties, and help ensure that residents, visitors, and businesses receive timely, professional support.

If you excel in communication, thrive in a team-focused environment, and are looking for an opportunity to make a meaningful impact in your community, we invite you to apply! Senior Community Services Leaders may work and receive training/assignments in any of the following areas:

• Kids Club:
  Oversight of school-age children (6-12yrs old) in after school and day camp settings. Leads activities, programs, and provides customer service to parents and caregivers.
• Sports:
  Coaching, officiating, and scorekeeping for various youth and adult sports activities.
• Senior Center:
  Program and reception duties including answering phones, setting up rooms, providing resource information to patrons, and general customer service.
• Program & Reservations:
  Program and reception duties including phones, activity registration and permits, set-up/tear-down rooms, and facility monitoring for onsite and offsite reservations.

Senior Community Services Leaders will have increased responsibilities including stellar customer service, scheduling, and oversight of facilities and/or team members, volunteers, and contract service provides. Hours of Operation:

Program Area - Suggested Program Hours

Kids Club - 12:30pm - 6:15pm

Camp - 6:45a- 6:15pm

Contract Classes - M-F 9a-3pm

M-F 5pm-9pm

Saturday 9a-2pm

Sports - M-F 4:30p-10:30pm

Sat 7:30a-8:30pm

Reservations - 8am-2pm

2p-9pm

7a-10:30pm

Seniors - 8:30am - 1:00pm

1:00pm - 6:15pm

*** THIS POSITION REQUIRES HAVING TO WORK NIGHTS, WEEKENDS, AND MANDATORY HOLIDAYS.***

Education/Training/

Experience:

• 18 years of age or older; graduation from high school or equivalent, ability to read and write, One or more years of experience working or volunteering in a community setting including six (6) months of experience in planning, implementing, coaching, and overseeing programs is required.
• A valid Class C California driver's license and the ability to maintain insurability under the City's Vehicle Insurance Policy.

General skills/abilities across various program areas:

• Under general supervision, plans, coordinates, organizes, prepares, promotes, oversees, directs, and evaluates various activities and programs, services, and special events for various ages.
• Provides participant instruction in various arts, crafts, and games, explaining the rules and techniques; confirms participant attendance in various programs.
• Coaches, officiates, and prepares play areas and fields for sports activities.
• Acts as liaison to parents, patrons, and participants. Exercises tact and judgment when resolving problems.
• Opens and closes City facilities; ensures facilities are secure. Oversees and monitors facility use and rentals, including after-hours and evening use. Maintains safe public areas in neat and orderly condition.
• Monitors patrons and participant behavior. Advises patrons on basic policies and procedures.
• Resolves issues within scope of authority and training.
• Performs general labor tasks to maintain City facilities in a clean, safe and attractive condition.
• Assists in preparing rooms for programs by setting up tables, chairs, audiovisual, computers and related equipment.
• Prepares venues for activities and events, recommends necessary repairs or supply needs to the supervisor, and inspects facilities for damage, hazards, vandalism and requests assistance as needed.
• Sorts, retrieves and re-shelves library materials. Performs shelf reading for accuracy and ensures that materials are in proper order.
• Responds to patron requests and provides excellent customer service, information and assistance to visitors.

Characteristics:

• An upbeat attitude, eager to participate, and actively engage in all aspects of the organization.
• A passion for producing outstanding quality of work and delivering exceptional program outcomes.
• A self-starter with a can-do attitude who will take initiative to address issues and propose solutions
• Detail- and process-oriented individual who prides him- or her-self on…