Administrative Sales Coordinator

Administrative Sales Coordinator

Autajon is a family-owned industrial group, where each employee is a "Connected Entrepreneur". Well-established in the Luxury Goods, Perfumes & Cosmetics, Pharmaceuticals, Wines & Spirits and Confectionery & Specialties markets, we are broadening our international presence by integrating locally-active sites that share our DNA. Together, we are committed to supporting our customers by providing them with high-performance, sustainable services in the world of cases, labels, boxes and point-of-sale displays.

With more than 50 years of know-how, we create customized, innovative solutions that are always responsive to environmental and social issues. We employ more than 4,000 people across 41 human-scale sites, who contribute to generate sales of 800 millions euros. Authentic, sharing common values, we recruit individuals who are looking for a personal and collective adventure.

Principal

Job Responsibilities:

• Customer Satisfaction:
  Communicate directly with customer either by email, telephone, or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Provide pricing and delivery information to sales/customer. Organize workflow to meet customer time frames. Understand process to effectively communicate with customers. Consistently make decisions demonstrating regard for our customer.
• Production:
  Gather factual, detailed information from customers, sales representatives, prior job jackets, estimates, designs, scheduler, and computer system. Obtain and evaluate all relevant information to handle product and service inquiries. Process orders, estimates, proof request, drawdowns, and special raw material request. Communicate clearly, concisely, effectively, and persuasively in oral and written format. Collect and record detailed, factual customer feedback information and forward to Quality department.
  
  Understand Thoro's packaging capabilities to meet customer requirements. Coordinate an order from initial inquiry through all phases to delivery. Coordinate with production department on customer job delivery date. Record manufacturing activity and data detailed accurately and completely. Ability to resolve problems with customers, estimating, design, pre-press, and production. Enter accurate and retrieve needed information from company information system. Consistently attentive to quality throughout manufacturing process.
  
  Perform any special project as assigned by management.
• ISO/Documentation/Continuous Improvement:
  Participate in the team process. Initiate involvement in creative solutions and implement improvements to team quality processes. Read and follow documented procedures, job jackets and specifications accurately in compliance with ISO 9001 standards. If procedures or instructions are unclear, immediately bring the documentation to the attention of supervision. Present a proactive approach to improvement (e.g., understanding and application of problem-solving tools – brainstorming).
  
  Present and maintain a positive team attitude that is cooperative, takes initiative and is adaptable to change. Adhere to and promote compliance to ISO 9001, safety, quality standards and company procedures and immediately report any nonconformance to supervision.

Education and Experience:

High School Diploma or GED. Minimum 2 years Customer Service experience preferably in printing and folded carton or manufacturing industry.

Skills:

Ability to read and understand different customer paperwork (specifications, purchase orders, etc.), conceptualize final product, think critically and analytically. Characteristics:
Highly self-motivated and directed with ability to effectively prioritize and execute tasks…