Inside Sales Representative

The Inside Sales Representative drives revenue growth by managing inbound and outbound sales activity with new and existing customers. This position qualifies leads, builds relationships by phone, email, and virtual channels, prepares quotes, and converts opportunities into orders for our storage and material handling products and solutions. The role works closely with Outside Sales, Sales Operations, Warehouse, and Customer Service teams to deliver a responsive, consultative buying experience and to meet or exceed sales targets.

• Meet or exceed monthly and quarterly sales, margin, and activity goals for assigned accounts.
• Respond promptly to inbound calls, emails, and web inquiries, converting qualified leads into orders.
• Prospect by phone and email to generate new business and reactivate dormant accounts.

• Assess customer needs and recommend the right storage and material handling solutions.
• Prepare accurate, timely quotes and follow up consistently to close opportunities.
• Negotiate pricing and terms within authority limits, escalating non-standard requests.

• Build strong customer relationships and identify upsell and cross-sell opportunities.
• Serve as primary contact for assigned accounts, resolving questions quickly and professionally.
• Share customer feedback and market insights with management to drive improvements.
• Partner with Outside Sales to support field opportunities and hand off qualified leads.
• Enter sales orders accurately and coordinate with Warehouse and Operations on fulfillment.
• Update customers proactively on lead times, inventory availability, and delivery schedules.
• Assist with sales reports and dashboards using ERP and CRM data to support forecasting.
• Follow standard processes for quoting, orders, and returns, and recommend SOP updates.
• Help resolve order exceptions, non-standard shipping charges, and credit returns.
• Keep customer, opportunity, and order records accurate in CRM and ERP systems (e.g., Salesforce, NAV).
• Manage a healthy pipeline and provide regular activity and forecast updates to the Sales Manager.
• All other duties as assigned.

• High school diploma or equivalent required;
  Bachelor’s degree in Business, Marketing, or related field preferred.
• 2+ years of inside sales, B2B sales, or customer-facing sales experience, preferably in material handling, industrial, or distribution.
• Proven track record of meeting or exceeding sales targets and activity goals.
• Proficiency with CRM/ERP platforms (e.g., Salesforce, NAV) and Microsoft Office.
• Strong phone presence and excellent verbal and written communication skills.
• Self-motivated and competitive, with the ability to manage a high volume of calls and follow-ups.
• Strong attention to detail, organizational skills, and ability to prioritize tasks effectively.

Benefits include medical, dental, and vision insurance, a 401(k) plan, paid time off, and paid holidays.