Front Office Supervisor - Hotel del Coronado, Curio Collection Hilton

Job Overview

Front Office Supervisor – Hotel del Coronado, A Curio Collection by Hilton

Join one of the last surviving wooden Victorian beach resorts in the world. After a $400M renovation, the resort is more stunning than ever.

• Assign and instruct Guest Service Agents, monitor performance, and encourage improvement.
• Manage front desk operations, determine room and rate availability, and make decisions that benefit the hotel.
• Resolve escalated customer complaints by researching situations, offering alternative solutions, and authorizing revenue allowances when necessary.
• Prepare and conduct daily pre‑shift meetings, communicate with all staff, and provide necessary information to deliver guest service in accordance with Hilton standards.
• Monitor staff performance with evaluations, recommend training for inconsistencies, and handle discipline issues.

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Leaders in industry and communities.
• Teamwork – Team players in everything we do.
• Ownership – Own actions and decisions.
• Uplift – Operate with urgency and discipline.
• Key attributes – Quality, Productivity, Customer Focus.

• Daily Pay – Pay when you need it.
• Medical Insurance Coverage – For you and your family.
• Mental health resources – Employee Assistance Program.
• Best‑in‑Class Paid Time Off (PTO).
• Go Hilton travel program – 100 nights of discounted travel.
• Parental leave – Support new parents.
• Debt‑Free Education – Access to educational credentials through Guild Education.
• 401K plan and company match.
• Hilton Shares – Employee stock purchase program (ESPP) at 15% discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.