Events Solutions Consultant

POSITION SUMMARY

The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments).

The role encompasses extensive interaction with customers, hotel/ convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts on a daily basis with customers, Store Managers, store team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives.

• Represent Fed Ex Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events.
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistence.
• Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO's product and service offerings to decision makers.
• Act as FXO's primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue to ensure each department understands FXO's products/services and venue employees act as enthusiastic advocates for FXO within their property.
• Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program.
• Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs.
• Share leads for upcoming convention/ events in other venues across FXO network.
• Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids.
• Monitor the quality and timeliness of all convention/ event-related work ordered and produced to ensure customer satisfaction.
• Initiate timely contact with future groups via email and phone calls at the time of booking confirmation.
• Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager.
• Implements established marketing plans and sales strategies, as assigned.
• Maintains accurate customer relationship management (CRM) system data, including daily activities and account updates.
• Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations.
• Follow Fed Ex Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and procedures.
• Maximize the Fed Ex value delivered to each and every customer by working cross functionally within FXO, Services and the other Fed Ex Operating companies.
• All other duties as needed or required.

• High School Diploma or equivalent education.
• 2+ years sales and/or customer service experience required.
• Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required.
• Demonstrated effective written and verbal communication skills including experience presenting to customer groups.
• Prior experience in the hospitality industry, preferred.
• Must present a personal professional image.
• Demonstrated presentation skills to external customers.
• Proven strong organization and planning skills.
• Proven skills and aptitude to excel in a customer-focused and results-driven…