Office Receptionist

Position: Calallen ISD Central Office Receptionist

Job Title

Central Office Receptionist

Exemption Status/Test

Nonexempt

Reports to

Superintendent

Dept./School

Central Office

Primary Purpose

Under moderate supervision, respond to inquiries from staff, students, parents, and the public; provide requested information and/or referral to the appropriate parties; direct visitors; and provide general clerical support for the efficient operation of the central administration office. Coordinate and manage the District substitute program.

Qualifications

• Education/Certification:
  
  High school diploma or GED
• Special Knowledge/
  
  Skills:
  • Ability to operate multi-line phone system
  • Effective public relations, organization, communication, and interpersonal skills
  • Ability to speak, read, and understand English
  • Ability to read and comprehend instructions
  • Ability to effectively present information in one-on-one situations
  • Proficient in keyboarding, 10-key numerical data entry, and file maintenance
• Experience:
  
  3 years of clerical experience in an education office setting preferred

Major Responsibilities and Duties

• Reception and Phones
• Receive and direct incoming calls, take reliable messages, and route to appropriate staff.
• Greet visitors (e.g. public, parents, students, substitutes, vendors, etc.) respond to their inquiries and/or direct them to appropriate personnel in accordance with district policies and procedures regarding building security.
• Maintain visitor log and issue visitor passes. Respond to emergency calls and notify appropriate parties address immediate safety and/or security issues.
• Receive deliveries and disseminate materials and information to the appropriate parties.
• Operate the automated substitute system, including data entry and generating reports, including substitute lists, absences reports, and utilization reports.
• Prepare and distribute substitute application packets.
• Receive and process substitute applications and screen substitute applicants.
• Performs background checks and ensures criminal history checks are completed on all substitutes hired.
• Coordinate and schedule substitute orientation trainings.
• Maintain active and inactive substitute list and distribute to campus principals.
• Serve as the primary point of contact for substitute teachers, addressing any concerns or issues they may have.

Other

• Provide clerical assistance as needed.
• Compile, maintain, and file all reports, records, and other documents as required.
• Maintain confidentiality.
• Follow district safety protocols and emergency procedures.

Supervisory Responsibilities

None

Tools/Equipment Used

Standard office equipment including personal computer and peripherals; multi-line phone system

Posture

Continuous sitting

Motion

Repetitive hand motions including reaching. Frequent keyboarding and use of mouse.

Lifting

Occasional light lifting and carrying (less than 15 pounds)

Environment

Reception desk in the administrative/central office

Mental Demands

Work with frequent interruptions; maintain emotional control under stress

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

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