Teller, Customer Service​/HelpDesk

Primary Objective of Position

Perform transactional duties to serve members by receiving or paying out funds with the highest of accuracy. Maintain accurate transactional records and provide cash receipt, account, and payment services in accordance with credit union policies and procedures. Cross‑sell and promote credit union products and services.

• Maintain excellence in delivering member service and exceeding credit union and department service standards: greet and welcome members in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
• Provide account services to members: receive deposits and loan payments, cash checks, withdrawals, verify signatures and member balances, record night and mail deposits, sell cashier’s checks and money orders.
• Verify amounts, examine share drafts/checks for proper endorsement, and ensure accuracy when entering deposits into computer records.
• Cash share drafts/checks, process withdrawals, redeem savings bonds, and handle check copy and order requests from members.
• Process all member requests, including wire transfers, address changes, stop payments, or cash advances.
• Maintain an up‑to‑date and comprehensive knowledge of all credit union products and services handled or promoted by tellers.
• Promote credit union services such as electronic services, debit and credit cards, money orders, and safe deposit boxes.
• Cross‑sell credit union products by answering inquiries, informing customers of new services and product promotions, assessing member needs, and directing members to a branch representative.
• Balance cash drawer at the end of the shift, compare totaled amounts to computer‑generated balance sheet, research and resolve discrepancies, and report any discrepancy to the supervisor as necessary.
• Scan daily work and perform any other teller functions that might be needed from time to time, and assist others in completing tasks and work assignments.
• Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
• Serve in a dual‑control role when needed.
• Maintain accurate data entry regarding member records, maintenance, and transactions, and have the ability to find and correct errors.
• Adhere to security, internal control procedures, policies, mandatory training, compliance, product, and credit union training.
• Maintain an up‑to‑date and comprehensive knowledge of all related policies, procedures, and regulations, including robbery procedures.
• Demonstrate an understanding of and follow the requirements of all regulatory compliance, including but not limited to BSA, AML, OFAC, CIP, and MDD as it specifically relates to job functions.
• Complete BSA/AML compliance training annually.
• Perform all other duties as assigned.

Supervise Approximately:
None

Reports To:

Branch Manager or Teller Manager where applicable
Contacts:
Frequent face‑to‑face or telephone contact with members and some contact with other departments.

• High school Diploma/GED is required.

• Experience in communication, mathematics, and general business knowledge or equivalent to satisfactorily perform the job duties.
• Six (6) months of cash handling or cross‑selling experience is preferred.
• Most important to this position are accuracy, speed, customer relations, judgment, reliability, and ability to engage in relationship building, a highly positive, service‑oriented attitude.

• Position involves wrist/hand manipulation; restriction to workstation for extended periods of time; ability to lift up to 50 lbs.; ability to bend, stoop, and reach overhead.
• Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents.
• May be required to stand for extended periods of time.
• Communication abilities required by this job include clarity in speech and hearing for effective staff/member interaction.

• Must be able to perform job functions independently or with limited supervision and work effectively alone or as part of a team.
• Must have strong ability to read and carry out various written…