Customer Service QA & Coaching Specialist
Listed on 2026-10-08
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Driscoll Children’s Hospital seeks a dedicated Quality Assurance Specialist to monitor inbound and outbound healthcare calls, ensuring quality and policy adherence. You will analyze performance data, propose process improvements, and coach CSRs to improve first-call resolution.
Responsibilities include calibration sessions, reporting, and supporting training content. A High School diploma with at least two years in a call center is required, along with strong communication and MS Office skills.
We are currently recruiting a Customer Service QA & Coaching Specialist for our team in Corpus Christi, TX, United States.
Join us at Driscoll Children's Hospital as our next Customer Service QA & Coaching Specialist in Corpus Christi, TX, United States.
This is an excellent role to take on the Customer Service QA & Coaching Specialist role at Driscoll Children's Hospital.
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