Customer Service Representative

• Provide a full range of customer service to clients by phone, fax, or mail/e-mail.
• This includes handling of incoming calls and outgoing calls.
• Identify and assess customers’ needs to achieve the highest level of customer satisfaction.
• Demonstrate a clear understanding of quality expectations for different clients and projects.
• Enter orders using a computer and perform other basic office tasks as needed.
• Be actively involved in problem solving and propose improvements to processes and procedures.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Adhere to company policies, procedures, and guidelines.

• Excellent verbal and active listening skills.
• Ability to perform clerical work with speed and accuracy.
• Ability to operate a multi-line telephone system.
• Ability to learn basic terminology for all products and services offered.
• Basic computer skills, including ability to learn company business software and online ordering site.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma.
• Pass Background check.
• Pass UA drug screen.
• Have reliable transportation.

$15-$17 depending on experience

LKJ is an equal opportunity employer #LKJCC