Member Solutions Partner

MEMBER SOLUTIONS PARTNER# MEMBER SOLUTIONS PARTNER Admin Building Headquarters - Corpus Christi, TX 78414## Description
*
* Position Title:

** Member Solutions Partner
** Department:
** Member Solutions
** Classification:
Non-exempt
**** DATE:
** SEPTEMBER 2020
** REPORTING RELATIONSHIPS
**** Position

Reports To:

** Member Solutions Supervisor
** Positions Supervised:
** None
* * POSITION PURPOSE
** Responsible for preserving the credit union assets by controlling delinquent accounts, collecting delinquent loan payments and overdrawn accounts, counseling with members and/or recovering collateral.
** ESSENTIAL FUNCTIONS AND BASIC DUTIES
** 1.
** Assumes responsibility of Member Solutions Representative:
** 1. Reviews and understands the core system and collection system.
1. Reviews and understands the Member Solutions procedures and guidelines.
1. Reviews and understands all established policies and procedures and applicable legal requirements.
2. Ensures confidentiality is maintained.
2.
** Assumes responsibility for the effective and efficient collection of delinquent loans and overdrawn accounts:
** a.
Executes procedures and guidelines timely.b.
Makes calls timely and sends member communication as required.c.
Provides maintenance and research on accounts as necessary.
d.
Reduces losses to Credit Union through resolution of accounts.  Ensures credit union assets are protected and losses are mitigated.e.
Recommend accounts for charge-off after exhausting all reasonable efforts.f.
Ensures collections actions are thoroughly documented.
3.
** Ensure requests, questions and problems are courteously and professionally resolved.
** 4.
** Assumes responsibility for related duties as required or assigned.
** a.
Assist, as needed, with claims or refund filings.b.
Assist, as needed, with initiating repossessions, maintaining and disposing of such assets.c.
Assist, as needed, with filing, letter generation and reporting.d.
Stays informed regarding changes in collections practices and trends.e.
Ensures work area is clean, secure, and well maintained.f.
Completes special projects as assigned.
** PERFORMANCE MEASUREMENTS
** 1.
Ensures timely contact of members with delinquent loans to inquire about repayment intent.
2.
Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
3.
Collect on assigned delinquent accounts as follows:  120 calls per day on assigned accounts
4.
Keep collection records accurate, complete and up-to-date.
5.
Ensure all collection activity is legal and follows established policies, procedures and guidelines, keeping management informed of operational issues affecting collection activities.
6.
Provide professional, timely, and accurate service and support to all members and co-workers.
** COMPETENCIES EVALUATED
** 25%
Productivity
20%      Job Knowledge
20%      Communication
15%      Policy/Procedure Compliance
10%      Organizational Skills
10%      Decision-Making Ability
100%    Total## Qualifications
*
* Education/Certification:

** High school graduate or equivalent.

** Required Knowledge:
** Knowledge of collections, servicing, and legal requirements.
Understanding of credit union’s default enforcement clauses.
** Experience

Required:

** One to three years of similar or related experience.
** Skills/Abilities:
** Excellent communication and public relations skills.
Ability to work in stressful, high pressure situations.
Solid analytical and negotiating skills.
Strong leadership.

Able to operate computer applications, financial calculator, and other basic business equipment.
** PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
**** Finger Dexterity:
** Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
** Talking:
**…