Lead Medical Receptionist

Lead Medical Receptionist

Conviva Senior Primary Care seeks a Lead Medical Receptionist to manage front‑desk operations, welcome patients, schedule appointments, maintain accurate records, and lead administrative support for the medical team.

Base pay: $39,000.00 – $49,400.00 per year. Pay is based on skills and experience.

• Welcome patients and visitors professionally, both in person and over the phone.
• Manage appointment calendars, schedule visits, and coordinate with medical staff.
• Maintain and update patient records in EMR and CRM systems, ensuring confidentiality.
• Handle billing and payments, including collecting copays at time of visit.
• Answer calls and respond to patient inquiries with courteous service.
• Ensure reception area is tidy, sanitized, and well‑stocked.
• Provide administrative support, monitor performance metrics, conduct team huddles, and assume center administration duties when the Center Administrator is absent.
• Act as a subject‑matter expert for the receptionist team, offering training and guidance. May travel to support multiple centers.
• Resolve issues, escalations, or complaints from patients or staff.

• High School Diploma or GED.
• 1+ years of medical reception experience.
• Experience with value‑based care model, medical terminology, and EMR systems.
• A passion for improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast‑paced environment and strong attention to detail.
• Proficiency with MS Office (Word, Excel, Outlook, Access).

• Experience leading a team or department.
• Bilingual in English and Spanish.

This role is patient‑facing and part of the company’s TB screening program. TB screening will be required.

• Scheduled 40 hours per week.
• Monday to Friday, 8 AM–5 PM.
• Schedule may change as per center needs.

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time, and jury duty pay.
• Recognition pay.
• 401(k) retirement savings with employer match.
• Tuition assistance and scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

Humana values personal identity protection. Applicants may be asked to provide their Social Security Number. If required, an email will be sent from  with instructions on how to add the information to the secure website.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, pay or other compensation and selection for training.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care