Medical Receptionist

General Summary

Receives and schedules patients and clinic visitors. Primarily responsible for patient appointment system. Receives and processes all calls and patient co-pay. Ensures all patient information is kept secure and confidential.

• Interacts with all patients, visitors and staff in a pleasant and professional manner.
• Completes registration process for patient appointments, including demographic and insurance verification, practice management system data entry and revision, payment collection, chart creation and other clerical work as necessary.
• Schedule appointments for patients, look up patient account for any balances and inform patient about collection procedure, and make reminder calls to patients, and call back all No Shows.
• Responsible for maintaining a clean and organized work environment and reception area.
• Attend regularly scheduled staff meetings.
• Keeps office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
• Collects all patient payments at time of exit, including charges for office visit, lab, procedures and other services. Prepares receipts for patients, maintains copy and provides patient copy.
• Responds to supervisor's requests to address billing error by reviewing erroneous bills and providing corrected information.
• Maintains cash drawer. Reconciles cash receipts daily and submits cash and all daily receipts in preparation for bank deposit.
• Process medical records.
• Other duty assigned by supervisor.

• Knowledge of Medicare, Medicaid, PPO, HMO billing, ICD-10, CPT and revenue codes preferred.

• High School diploma or the equivalent.
• Must have a valid driver's license and a safe driving record and be able to pass a pre-employment physical and a criminal history background check.

• Must have knowledge of medical terminology.
• Computer skills and experience with PMS and EHR systems is required.
• Good communications skills, in written and oral forms are necessary.
• Must be bilingual (Spanish and English).
• Must be able to work well with others.

If a preliminary offer of employment is extended, a physical will be required before the offer can be accepted.