Banquet Manager Congressman Solomon P. Ortiz International Center

Position: Banquet Manager | Full-Time | Congressman Solomon P. Ortiz International Center
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Overview

The Banquet Manager position supports the General Manager and may oversee service styles including retail concessions, hosted/no-host bars, casual to formal banquets, passed cocktails and hors d'oeuvres, buffets, and fully synchronized multi-course meals. The Banquet Manager plays a direct role in pre-planning logistics, set-up, service execution, break-down, and post-event cleanup

This position provides leadership support and assistance with Catering and Bar activities. The Banquet Manager will assist when needed to initiate employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. The Banquet Manager will actively manage employee relations to maintain a positive, cooperative, and compliant work environment.

The primary goals of this role are to support overall profitability and ensure exceptional guest satisfaction by maintaining high standards of customer service, safety, cleanliness, and sanitation. Success in this position requires open availability, professional presentation, outstanding interpersonal skills, strong self-direction, and a solid technical aptitude.

This role pays an annual salary of $50,000-$53,000

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until April 3, 2026.

Responsibilities

• Assists in the overall effective management of Catering operations.
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to management immediately.
• Provides on-going direction, supervision and mentoring to hourly event staff. Monitor product quality and ensure high level of guest service.
• Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective.
• Generates event employee schedules and verifies employee time as required.
• Assist in the on-going training, development, mentoring and supervision of hourly employees, as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
• Build relationships by networking and prospecting with key decision markers, establish and develop strong and effective relationships with influencers through the use of professional,
• Address or coordinate all Catering requirements and requests in a timely and helpful manner.
• Communicate daily with General Manager, Director of Sales, Executive Chef, culinary staff, catering staff, and operations Staff about the needs of our guests and their expectations.
• Assist with follow-up of guests' experience at the venue, ensuring that all issues have been addressed.
• Recruit, hire and oversee training of catering and special events staff
• Ensure proper staffing levels as needed for catered events
• Monitor actions of staff and customers to ensure that health and safety standards and liquor laws are followed.

Qualifications

• 3-5 years of experience in catering within public venues or convention centers.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications:
  Microsoft office, POS systems, timekeeping system.
• Ability to work well in a team-oriented, fast-paced, event-driven…