Systems Support Specialist

Port Corpus Christi Authority (PCCA) is currently seeking a dynamic professional to join our team! This position will be responsible for supporting PCCA staff and provisioning, installing, configuring, operating, and maintaining systems hardware/software and related infrastructure. Systems Support Specialist functions contain all PCCA computer systems, policies, and procedures while providing support to the IT Operations Supervisor.

• Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
• Escalates incidents to the appropriate IT operations resources in accordance with established procedures
• Supports and maintains Active Directory account management through the onboarding & offboarding employee life cycles
• Supports, modifies, and troubleshoots Group Policy Objects
• Assigns permissions to file shares and objects within Active Directory
• Maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
• Provides guidance and work leadership to staff members
• Pro-actively troubleshoots potential problems and resolves
• Maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
• Trains end-users on the use of systems as it pertains to their job
• Installs new software releases and installs new hardware when upgrades are required
• Documents best practices and technical documentation
• Identifies methods, solutions, and project leadership to provide a high level of service to customers
• Tracks and maintains IT assets (logical and physical) in accordance with IT operations policies and procedures
• Performs related duties as assigned
• Drives vehicle as necessary to complete assigned tasks and works required hours/shifts necessary to fulfill facility objectives
• CPR certified or the ability to become CPR certified within the first year of employment
• Tier 2 status designation

The preferred candidate for this position should be an organized, thorough, and disciplined individual with a focus on maintaining optimal integrity in support of the PCCA. They must possess the following:

• High school diploma or equivalent
• Minimum two years formal education from an accredited college or university (Bachelor’s degree in a technical major, such as Computer Science or Engineering) preferred
• A+, Security+ certification preferred
• Ability to obtain and maintain a Transportation Worker Identification Credential (TWIC) during course of employment
• Valid driver’s license

• A minimum of five years with Active Directory, Windows OS, Office, remote client access utilities, WAN, LAN, wireless communications, VPN
• Proven experience with Desktop administration and SQL database systems and the ability to operate standard office equipment

• Ability to fit well within an energetic and dedicated team and to effectively train end users on applications
• Ability to define issues, perform research, evaluate alternatives and develop successful conclusions and recommendations
• Effective collaboration, partnership and problem-solving skills and a history of creating effective working relationships
• Excellent interpersonal communication skills both verbal and written utilizing correct English including spelling, grammar and punctuation
• Ability to work well within deadlines, set priorities, take initiative, exercise sound independent judgment, handle multiple projects and ever-changing priorities
• Strong analytical and organizational skills, with solid customer service…