Campus Computer Technician - IDEA Henry

Role Mission:
Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment.

Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly functional campus technology.

Role Mission:
Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment.

Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly functional campus technology.

• Compensation for this role is set at an hourly rate ranging between $24.41 for 0 years of experience and $30.51
• This role is also eligible for a performance bonus based on team performance and goal attainment.

We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include:

• Paid Family Leave:
  Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
• Tuition Reimbursement:
  Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
• Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.

Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.

• Mission Focus - focuses on IDEA's core purpose of getting all students into college
• Record of Results - holds high expectations for self and others to achieve and surpass intended goals
• Problem Solving - able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals
• Communication - effectively conveys information using a variety of channels and techniques
• Continuous Improvement - proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions

• Education:
  
  High School Diploma Required;
  Bachelor’s Degree Preferred
• Experience:
  
  Two years of technical support experience

• Knowledge of computer hardware and software applications
• Ability to analyze and resolve computer hardware and software problems
• Knowledge of technologies available for use in…