Lead Cloud Delivery Specialist

Meet Our Team

Pegasystems is seeking a Lead Cloud Delivery Specialist (LCDS) to play a key hands‑ on leadership role within the Cloud Acceleration Group (CAG). This is a senior, client ‑ facing position responsible for leading complex cloud implementations, supporting successful client outcomes on Pega Cloud, and contributing to the continuous improvement of Pega’s cloud delivery practices.

As a Lead, you will act as a trusted technical partner to clients, a go ‑ to escalation point within delivery teams, and a strong collaborator with Consulting, Cloud Advisory, and Client Success. This role is delivery ‑ focused and impact ‑ driven, balancing process-oriented excellence with thoughtful guidance and mentoring.

This role is fully remote for US ‑ based candidates. Please note we unfortunately cannot offer sponsorship, transfer visas, or work on STEM OPT/CPT EAD at this time.

In this role, you work closely with clients and internal teams to deliver reliable, high ‑ quality cloud transformations. You’ll lead complex migrations and upgrades, help resolve challenging technical issues, and ensure environments are stable, secure, and production ready. As a Lead, you focus on strong execution while contributing to delivery best practices and supporting the growth of other Cloud Delivery Specialists.

• Lead complex client transformations, including legacy modernization and on ‑ prem ‑ to ‑ cloud migrations.
• Serve as a key escalation point for multi ‑ domain technical issues within cloud delivery engagements.
• Ensure environment readiness across development, test, and production.
• Identify and manage delivery risks, escalating as needed and driving mitigation plans.

• Partner with client and internal stakeholders to align on scope, priorities, and success criteria.
• Execute delivery plans while balancing immediate client needs with long ‑ term platform health.
• Collaborate closely with cross ‑ functional teams to ensure smooth delivery and issue resolution.

• Drive resolution of high ‑ severity issues by coordinating with engineering, product, support, and cloud operations teams.
• Ensure timely diagnosis, recovery, and clear communication during incidents.
• Use monitoring and diagnostic tools (e.g., PDC) to identify recurring issues and support reliability improvements.

• Apply established best practices, patterns, and standards for cloud delivery engagements.
• Contribute to improvements in delivery processes, tooling, and engagement models.
• Capture client feedback and share insights with Product and Engineering.
• Mentor and support Cloud Delivery Specialists, helping build technical depth and delivery consistency.

You are an experienced cloud delivery professional with strong technical skills and a client ‑ centric mindset. You communicate clearly, operate effectively in complex environments, and take ownership of outcomes. You bring sound judgment, collaborative instincts, and a commitment to quality delivery and client success.

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 8+ years of relevant industry experience, including experience in cloud delivery, technical consulting, or implementation roles.
• Strong Pega platform knowledge is a huge plus with ideally a CLSA, or a CSSA
• Demonstrated experience delivering complex client engagements.
• Comfort working directly with client technical leaders and project stakeholders.

• Strong problem ‑ solving skills and ability to operate under pressure.
• Clear written and…