ServiceNow Demand Intake and Project Manager

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Join us and help shape the future of aerospace and defense.

• Demand Intake Coordination Serve as a point of contact for Service Now demand intake.
• Assist in managing and tracking incoming requests for Service Now projects and enhancements.
• Assist in maintaining the demand intake register, ensuring all requests are appropriately logged, categorized, and updated.
• Project Management Assist in planning, scheduling, and managing Service Now projects, ensuring alignment with organizational goals.
• Organize and facilitate project meetings, including preparing agendas, capturing meeting minutes, and following up on action items.
• Manage project tasks and resources, ensuring timely completion of deliverables.
• Track project milestones, risks, issues, and dependencies, escalating concerns as necessary.
• Maintain project documentation.
• Use Service Now and other tools to track and manage project progress.
• Stakeholder Communication & Collaboration Act as a liaison between business Process Owners, Stakeholders and Service Now Product Owners to ensure alignment of demand and project objectives.
• Foster open and transparent communication to address questions, provide updates, and resolve challenges.
• Partner with leadership to ensure demand intake prioritization aligns with organizational strategy.
• Ensure compliance with organizational policies, standards, and best practices.
• Travel up to 5%.

• Typically requires a University Degree in Business Administration, Project Management or related field
• Minimum 8 years’ project management or demand management experience, preferably within IT or similar field; or an Advanced Degree in a related field and minimum 5 years’ experience.
• Minimum 3 years Service Now experience
• Direct experience managing Service Now implementations, enhancements, or upgrades
• Familiarity with Service Now modules such as SPM, ITSM, ITOM, HRSD, CSM, CMDB, or Platform capabilities
• Understanding SAFe methodology and project lifecycle processes
• Experience working with technical teams (developers, architects, platform owners) and business stakeholders

• We Prefer ITIL and / or HRSD certification
• Service Now certification

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays
• parental (including paternal) leave
• achievement awards
• educational assistance
• child/adult backup care

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual…