Lead Case Manager ORR LTFC

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At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. Every day, we strive to embody our core values:

• We are Warriors: fierce, resilient, and courageous.
• We are Servants: we dedicate ourselves to serving others.
• We are Family: we work together as a supportive, caring community.

The Lead Case Manager has overall responsibility for developing and managing the implementation of case management operational policies and procedures and case management services of Unaccompanied Children in accordance with Agency policies, licensing and funding standards and requirements, and other federal, state and local regulatory requirements. Responsible for coordinating case management and safe and timely release services, training new case managers, and supervising the work of case managers.

• Work closely with clinical staff, other professional service providers and foster parents to develop, monitor, manage, and evaluate individual service, safety plans and behavior plans.
• Provide oversight and guidance for the case management team as it relates to best practices, problem and conflict resolution, and referral services to provide the highest level of case management services to UC; serve as an advocate and liaison for the UC; build and maintain positive working relationships with UC service providers, foster families, children’s sponsor/family, and other program/agency staff; actively participate in ORR required policy update conference calls/trainings and provide timely feedback of updates to case management staff and other required program staff.
• Work closely with Program Director, Assistant Program Director, and other service providers to ensure UC are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives.
• Work closely with case management staff, interdisciplinary teams, and other program service providers to ensure UC are receiving the full scope of available program services and resources to meet Individual Service Plans (ISP).
• Work closely with UC to build trust and a positive rapport, while maintaining ethical boundaries always.
• Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices.
• Respond to escalated issues and concerns raised by a sponsor or UC within a timely manner.
• Assist with the evacuation of UC in an emergency or natural disaster.
• Provide on-call and back-up services as needed.
• Other duties and projects as assigned.
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
• Communicate with direct reports in periodic one-on-one meetings.
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives.
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring.
• Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development.
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff.
• Draft and issue the 90‑day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods.

• Bachelor’s degree and at least three (3) years progressive employment experience that demonstrates supervisory and case management experience.
• Strong organizational and time management skills with the ability to monitor the case management…