Retail Supervisor

Overview

The Retail Supervisor-Events is responsible for managing effective, efficient, and quality event execution in a designated location. The supervisor audits, trains, and coaches Event Specialists on proper team compliance measurements to represent the CROSSMARK Events team.

• Recruit, supervise, and motivate employees, developing them to meet client expectations.
• Train Events Specialists on company processes, policies, procedures, and position responsibilities.
• Ensure quality execution by conducting audits and work‑withs of Event Specialists, developing event skills while maintaining Food Safety practices.
• Communicate with store management about upcoming events and past event execution.
• Serve as the point of contact for all events conducted in the store, assisting Event Specialists with kits, materials, and tools.
• Monitor and manage expense metrics such as payroll time entries and additional expenses.
• Oversee execution and overall performance of scheduled events, monitoring daily and weekly scorecards to ensure the highest level of on‑date execution.
• Reschedule events as needed to maximize on‑date, on‑weekend, and total execution results.
• Share competitive knowledge and best practices with the team.
• Maintain strong relationships with field support, recruiting, and client services.
• Maintain a clean, orderly demo kitchen, inspecting equipment regularly for proper maintenance.

• Education/
  
  Experience:
  
  Associate Degree and/or Technical Diploma or one to two years of related experience and/or training; or equivalent combination.
• Computer
  
  Skills:
  
  Ability to use company‑provided computers, mobile devices, and internal systems; proficient in MS Office Suite.
• Certificates, Licenses, Registrations: Valid driver’s license required;
  National Registry of Food and Safety certification required within 30 days of employment if not already certified; local Food Handlers permit if required.
• Supervisory Responsibilities: Direct supervisory responsibilities for approximately 10–50 employees.
• Work Environment: Retail Store environment; local travel may be required.
• Physical Demands: Regular standing, walking, handling, reaching, speaking, hearing, visual reading, stooping, kneeling, crouching, climbing (including a 6’ ladder), balancing, lifting and carrying up to 25 pounds (occasionally up to 50 pounds), pushing/pulling a fully laden demonstration cart, preparing foods and beverages with required appliances, contact with cleaning supplies.
• Language
  
  Skills:
  
  English primary; bilingual may be required based on business necessity.

Product Connections is part of the Acosta Group, a collective of the industry’s most trusted retail, marketing and food service agencies. We specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our mission is to deliver brand solutions that connect products to the right target at the right time, moving consumers down the conversion funnel.

Acosta Group is an equal‑opportunity employer and will provide reasonable accommodations for applicants with disabilities. If you need accommodation, contact  and include “Applicant Accommodation” in the subject line.

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$43,888.00/year

Position:
Retail Supervisor-Events
Job Category:
Retail
Position Type:
Full time
Business Unit:
Marketing
Company:
Crossmark Inc.
Req

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