Road Supervisor | Corpus Christi, TX

Job Title:

Road Supervisor (Street Supervisor)
Department:
Operations

Reports To:

Operations Manager / General Manager
FLSA Status:
Non-Exempt
Position Classification:
Full Time (non-bargaining-unit)

Work Location:

CCRTA Service Area, Corpus Christi, TX

GENERAL SUMMARY

Under the direction of the Operations Manager, the Road Supervisor performs first-line supervisory work in the field to ensure that Hendrickson Transportation Group's rules and guidelines, and all applicable DOT and FTA regulations, are adhered to across CCRTA's paratransit and small bus operations. The Road Supervisor directs, monitors, and assists Drivers during all hours of revenue service; responds to vehicular collisions, accidents, and incidents;

and supports the Dispatch office as needed. Road Supervisors are designated as excluded, non-bargaining-unit personnel under the Teamsters Local 657 collective bargaining agreement.

ESSENTIAL DUTIES & RESPONSIBILITIES

Monitor Drivers and vehicles on assigned routes throughout all hours of revenue service, directing and assisting Drivers as needed to maintain safe, efficient, on-time service.

Respond to all vehicular collisions, accidents, and incidents, and to customer-related accidents, incidents, or injuries requiring or requesting medical attention; conduct formal investigations and complete required reports in accordance with CCRTA requirements.

Supervise Operators, Dispatchers, and paratransit reservation/service agents while on duty; maintain sufficient street coverage within the service area to meet CCRTA response-time standards.

Perform on-time performance checks and ride-alongs to evaluate Drivers; complete appropriate reports and provide counseling or disciplinary action as needed.

Assist in completing National Transit Database (NTD) sampling reports.

Maintain working knowledge of all transit routes and general knowledge of paratransit operations; apply technical and operating knowledge of routes to improve efficiency, service, and safety.

Direct the proper completion of run assignments to ensure compliance with the CCRTA contract and company policies.

Cover Dispatcher duties as directed by the Operations Manager.

Comply with and enforce the Company's conduct, dress, grooming, and safety policies; attend all safety meetings and promote safety and customer satisfaction as overriding priorities.

Issue progressive discipline to Operators, Dispatchers, and other bargaining-unit personnel as needed to address noncompliance, unsafe actions, or other violations, including verbal and written warnings, consistent with the applicable collective bargaining agreement.

Provide motivation, commendation, guidance, and counseling to maintain a positive working environment.

Maintain communication with peers, supervisors, managers, and department heads to promote efficiency, safety, and customer satisfaction.

Deal courteously with the public and passengers, including answering multiple and repetitive inquiries.

Maintain confidentiality of sensitive customer and employee information.

Complete daily Supervisor Reports and other reports as requested by management.

Perform other duties as assigned by the Operations Manager or General Manager.

MINIMUM QUALIFICATIONS

Experience:

Minimum of two (2) years of verifiable experience in administration, supervision, or management.

License/Certification:
Valid Texas Driver's License;
Commercial Driver's License (CDL) Class B preferred or as required for the position.

Knowledge of DOT and FTA requirements applicable to transit and paratransit services.

Ability to communicate clearly and concisely, orally and in writing, and to deal effectively with all levels of employees, passengers, and members of the public, including individuals with disabilities.

Considerable knowledge of the street system and geography of the Corpus Christi service area.

Ability to read and interpret documents such as employee handbooks, operating and procedure manuals, and related FTA/DOT materials.

Ability to schedule, assign, and supervise the work of a group of employees.

Ability to complete accurate and comprehensive daily supervisor reports.

Availability to work non-traditional and rotating shift hours, including weekends, early/late hours, and traditional holidays.

Ability to maintain professionalism and comply with dress and grooming standards; bilingual English/Spanish skills desirable.

PHYSICAL REQUIREMENTS

Work is performed inside and outside the operations facility and in the field, with frequent exposure to extreme temperatures…